Car accident claim investigation by Auto Insurance may be checking to see if you have made any mistakes that will allow them to deny your claim.  Is this the kind of insurer you want?  An Insurer interested in being your advocate in an emergency is more of what is needed.  What type of conversation can you expect to have with Auto Insurance Companies?  What is the purpose of their questions? And what questions do you need to answer? It's important to start off on the right track when dealing with Auto Insurance Companies.  ESTRA understands this and is ready to share her experience about talking with Auto Insurance Companies.