Michelle Terpstra challenges one of the most common assumptions in sales: that a struggling sales team means you hired the wrong person. Instead, she views failure as a role-design problem, not a talent problem. Michelle walks listeners through why vague expectations and mismatched responsibilities can derail revenue long before performance ever has a chance to stabilize.
She introduces a practical framework for building a “founding hybrid account executive” role: someone who can generate pipeline, run sales conversations, and close deals in scaling companies. Michelle breaks down quotas and talks about lead volume requirements to show how to move from founder-dependent selling to a repeatable, systemized revenue engine. Her roadmap for designing sales roles creates a predictable path that leads to long-term growth.
Chapters[Start] You Didn’t Hire the Wrong Rep: Why unclear role design causes most early sales failures.
06:58 The Founding Hybrid AE Explained: Breaking down closing into one intentional role.16:54 Quotas and Compensation: How to design targets that attract senior talent and protect your cash flow.
26:47 Is Your Business Ready for This Role?: Testing offer clarity, scalability, and messaging before offloading revenue.
33:54 Supporting Without Micromanaging: Using simple KPIs to create trust and accountability.
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