Exceptional customer service is critical whether you are a start up or a major cooperation. In this episode, Tom and Tracy discuss why 3D print companies need to eliminate the finger pointing and solve the problem at hand. Examples of companies that have done it right, done it wrong, and some that made Tom into the investigator but still worked to fix the problem. 
 
 
To send us a message, go to 3dstartpoint.com or shoot us a message at info@3dstartpoint.com or on our facebook or twitter! Its absolutely free, so ask away and and don’t forget to subscribe so you can hear more on our regularly scheduled Thursday podcast episodes!

Exceptional customer service is critical whether you are a start up or a major cooperation. In this episode, Tom and Tracy discuss why 3D print companies need to eliminate the finger pointing and solve the problem at hand. Examples of companies that have done it right, done it wrong, and some that made Tom into the investigator but still worked to fix the problem. To send us a message, go to 3dstartpoint.com or shoot us a message at info@3dstartpoint.com or on our facebook or twitter! Its absolutely free, so ask away and and don’t forget to subscribe so you can hear more on our regularly scheduled Thursday podcast episodes!

Exceptional customer service is critical whether you are a start up or a major cooperation. In this episode, Tom and Tracy discuss why 3D print companies need to eliminate the finger pointing and solve the problem at hand. Examples of companies that have done it right, done it wrong, and some that made Tom into the investigator but still worked to fix the problem. 
 
 
To send us a message, go to 3dstartpoint.com or shoot us a message at info@3dstartpoint.com or on our facebook or twitter! Its absolutely free, so ask away and and don’t forget to subscribe so you can hear more on our regularly scheduled Thursday podcast episodes!

You Don’t Get Exceptional Customer Service Without Exceptions

The 3D printing industry has gone through a lot of major innovations since the first WTFFF episode was recorded, more than six years ago. When one of the 3D industry leaders, HP, asked hosts, Tom Hazzard and Tracy Hazzard to take a new look at where the 3D print industry is today, they jumped at the chance to get an inside tour into global trends, education, creativity, and design, and an opportunity to cover all aspects of the HP Create Ecosystem from design to print, including 3D design, XR visualization and digital manufacturing. Meet some of the most brilliant, amazing people who are passionate about 3D design and improving the creative workflow for themselves and for their customers. Whether you’ve used HP 3D printers before or not, there is something in this series for everyone. Join the conversation and send in your questions and comments! We’re talking ingenuity, innovation, and creation – the whole process!
In collaboration with HP, Tom and Tracy Hazzard have put together this 25-episode special series that invites you to explore the 3D Design and Create Ecosystem. The series will feature interviews of people who have been working in 3D Creative Workflow behind the scenes with <a href="https://www8.hp.com/us/en/printers/3d-printers.html">HP 3D Print</a> and <a href="https://www8.hp.com/us/en/workstations/zbook-studio.html?jumpid=af_58krghfzte">Z By HP</a> or some of its partner companies, as well as some updates on older WTFFF?! episodes that have topics and guests that are still very relevant today. In the spirit of change, Tom and Tracy also take the podcast to a whole new level by doing video for the first time. Make sure to watch and subscribe!
Your Podcast hosts, <a href="http://tracyleighhazzard.com/">Tracy Hazzard</a> and <a href="http://tomhazzard.com/"> Tom Hazzard</a>, co-founders of <a href="http://hazzdesign.com/">Hazz Design Consulting</a> have collectively designed and developed 250+ products generating almost $1 Billion in revenue for their retail clients. Their flagship 3D Print Twist Tie Design won Outstanding Work from the China World 3D Printing Tech Alliance. They hold over 37 utility and design patents with an unprecedented 86% commercialization rate – double the USPTO-reported national average. Their entrepreneurial experiences are taught in a Harvard Business Review course in 26 universities around the world. The 3D Printing Podcast WTFFF?! ranked #1 on iTunes and Stitcher. They originally began the WTFFF?! 3D Printing Podcast to help scale the steep learning curve, advocate for more 3D design and product focus, and to help people figure out their what.
With almost 600 episodes, the WTFFF?! 3D Print Podcast and its website <a href="http://3dstartpoint.com/">3D Start Point</a> has loads of tools, tips, tactics, resources, and insightful interviews to choose. After you listen to this Special Series Sponsored by HP 3D Print and Z by HP, work your way backwards through the three Archive Volumes also available here on your favorite podcast player.
Tracy and Tom have been featured in the Harvard Business Review, Forbes, Wired, Fortune Small Business, and CNN Money, Tracy penned a weekly featured <a href="https://www.inc.com/author/tracy-leigh-hazzard">Inc. column</a> on innovation for 4 years. They are graduates of Rhode Island School of Design with degrees in Industrial Design and Textile Design respectively. Tracy has worked directly for design-leading companies like Milliken and Herman Miller. Tom built and managed design teams for three ready-to-assemble furniture companies. They have worked as ghost designers behind both secret and well-known brands such as Martha Stewart Living, X-Rocker, Bayside Furnishings, Herman Miller, Steelcase, and Better Homes &amp; Gardens. Their best-selling product – a mesh office chair has been in Costco for over 8 years straight.
Tune in to discover what exciting changes are taking place in the 3D printing industry. The WTFFF?! Special Series features reviews, guest contributors, expert viewpoints, and useful tips and tools to help you realize your opportunity as this disruptive technology changes the future. Take a deep dive into 3D printing and the whole 3D creative workflow with us here on the WTFFF?! Special Series sponsored by HP 3D Print and Z by HP with Tom and Tracy Hazzard!

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The 3D printing industry has gone through a lot of major innovations since the first WTFFF episode was recorded, more than six years ago. When one of the 3D industry leaders, HP, asked hosts, Tom Hazzard and Tracy Hazzard to take a new look at where the 3D print industry is today, they jumped at the chance to get an inside tour into global trends, education, creativity, and design, and an opportunity to cover all aspects of the HP Create Ecosystem from design to print, including 3D design, XR visualization and digital manufacturing. Meet some of the most brilliant, amazing people who are passionate about 3D design and improving the creative workflow for themselves and for their customers. Whether you’ve used HP 3D printers before or not, there is something in this series for everyone. Join the conversation and send in your questions and comments! We’re talking ingenuity, innovation, and creation – the whole process! In collaboration with HP, Tom and Tracy Hazzard have put together this 25-episode special series that invites you to explore the 3D Design and Create Ecosystem. The series will feature interviews of people who have been working in 3D Creative Workflow behind the scenes with HP 3D Print and Z By HP or some of its partner companies, as well as some updates on older WTFFF?! episodes that have topics and guests that are still very relevant today. In the spirit of change, Tom and Tracy also take the podcast to a whole new level by doing video for the first time. Make sure to watch and subscribe! Your Podcast hosts, Tracy Hazzard and Tom Hazzard, co-founders of Hazz Design Consulting have collectively designed and developed 250+ products generating almost $1 Billion in revenue for their retail clients. Their flagship 3D Print Twist Tie Design won Outstanding Work from the China World 3D Printing Tech Alliance. They hold over 37 utility and design patents with an unprecedented 86% commercialization rate – double the USPTO-reported national average. Their entrepreneurial experiences are taught in a Harvard Business Review course in 26 universities around the world. The 3D Printing Podcast WTFFF?! ranked #1 on iTunes and Stitcher. They originally began the WTFFF?! 3D Printing Podcast to help scale the steep learning curve, advocate for more 3D design and product focus, and to help people figure out their what. With almost 600 episodes, the WTFFF?! 3D Print Podcast and its website 3D Start Point has loads of tools, tips, tactics, resources, and insightful interviews to choose. After you listen to this Special Series Sponsored by HP 3D Print and Z by HP, work your way backwards through the three Archive Volumes also available here on your favorite podcast player. Tracy and Tom have been featured in the Harvard Business Review, Forbes, Wired, Fortune Small Business, and CNN Money, Tracy penned a weekly featured Inc. column on innovation for 4 years. They are graduates of Rhode Island School of Design with degrees in Industrial Design and Textile Design respectively. Tracy has worked directly for design-leading companies like Milliken and Herman Miller. Tom built and managed design teams for three ready-to-assemble furniture companies. They have worked as ghost designers behind both secret and well-known brands such as Martha Stewart Living, X-Rocker, Bayside Furnishings, Herman Miller, Steelcase, and Better Homes & Gardens. Their best-selling product – a mesh office chair has been in Costco for over 8 years straight. Tune in to discover what exciting changes are taking place in the 3D printing industry. The WTFFF?! Special Series features reviews, guest contributors, expert viewpoints, and useful tips and tools to help you realize your opportunity as this disruptive technology changes the future. Take a deep dive into 3D printing and the whole 3D creative workflow with us here on the WTFFF?! Special Series sponsored by HP 3D Print and Z by HP with Tom and Tracy Hazzard!

The 3D printing industry has gone through a lot of major innovations since the first WTFFF episode was recorded, more than six years ago. When one of the 3D industry leaders, HP, asked hosts, Tom Hazzard and Tracy Hazzard to take a new look at where the 3D print industry is today, they jumped at the chance to get an inside tour into global trends, education, creativity, and design, and an opportunity to cover all aspects of the HP Create Ecosystem from design to print, including 3D design, XR visualization and digital manufacturing. Meet some of the most brilliant, amazing people who are passionate about 3D design and improving the creative workflow for themselves and for their customers. Whether you’ve used HP 3D printers before or not, there is something in this series for everyone. Join the conversation and send in your questions and comments! We’re talking ingenuity, innovation, and creation – the whole process!
In collaboration with HP, Tom and Tracy Hazzard have put together this 25-episode special series that invites you to explore the 3D Design and Create Ecosystem. The series will feature interviews of people who have been working in 3D Creative Workflow behind the scenes with <a href="https://www8.hp.com/us/en/printers/3d-printers.html" rel="noopener noreferrer">HP 3D Print</a> and <a href="https://www8.hp.com/us/en/workstations/zbook-studio.html?jumpid=af_58krghfzte" rel="noopener noreferrer">Z By HP</a> or some of its partner companies, as well as some updates on older WTFFF?! episodes that have topics and guests that are still very relevant today. In the spirit of change, Tom and Tracy also take the podcast to a whole new level by doing video for the first time. Make sure to watch and subscribe!
Your Podcast hosts, <a href="http://tracyleighhazzard.com/" rel="noopener noreferrer">Tracy Hazzard</a> and <a href="http://tomhazzard.com/" rel="noopener noreferrer"> Tom Hazzard</a>, co-founders of <a href="http://hazzdesign.com/" rel="noopener noreferrer">Hazz Design Consulting</a> have collectively designed and developed 250+ products generating almost $1 Billion in revenue for their retail clients. Their flagship 3D Print Twist Tie Design won Outstanding Work from the China World 3D Printing Tech Alliance. They hold over 37 utility and design patents with an unprecedented 86% commercialization rate – double the USPTO-reported national average. Their entrepreneurial experiences are taught in a Harvard Business Review course in 26 universities around the world. The 3D Printing Podcast WTFFF?! ranked #1 on iTunes and Stitcher. They originally began the WTFFF?! 3D Printing Podcast to help scale the steep learning curve, advocate for more 3D design and product focus, and to help people figure out their what.
With almost 600 episodes, the WTFFF?! 3D Print Podcast and its website <a href="http://3dstartpoint.com/" rel="noopener noreferrer">3D Start Point</a> has loads of tools, tips, tactics, resources, and insightful interviews to choose. After you listen to this Special Series Sponsored by HP 3D Print and Z by HP, work your way backwards through the three Archive Volumes also available here on your favorite podcast player.
Tracy and Tom have been featured in the Harvard Business Review, Forbes, Wired, Fortune Small Business, and CNN Money, Tracy penned a weekly featured <a href="https://www.inc.com/author/tracy-leigh-hazzard" rel="noopener noreferrer">Inc. column</a> on innovation for 4 years. They are graduates of Rhode Island School of Design with degrees in Industrial Design and Textile Design respectively. Tracy has worked directly for design-leading companies like Milliken and Herman Miller. Tom built and managed design teams for three ready-to-assemble furniture companies. They have worked as ghost designers behind both secret and well-known brands such as Martha Stewart Living, X-Rocker, Bayside Furnishings, Herman Miller, Steelcase, and Better Homes &amp; Gardens. Their best-selling product – a mesh office chair has been in Costco for over 8 years straight.
Tune in to discover what exciting changes are taking place in the 3D printing industry. The WTFFF?! Special Series features reviews, guest contributors, expert viewpoints, and useful tips and tools to help you realize your opportunity as this disruptive technology changes the future. Take a deep dive into 3D printing and the whole 3D creative workflow with us here on the WTFFF?! Special Series sponsored by HP 3D Print and Z by HP with Tom and Tracy Hazzard!

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You Don’t Get Exceptional Customer Service Without Exceptions

You Don’t Get Exceptional Customer Service Without Exceptions