On this episode of the BragWorthy Culture podcast, Jordan talks with Erica McMannes, COO and Co-Founder of InstantTeams and the InstantTeams Academy. InstantTeams builds high-quality customer support and operation teams for companies with military-connected talent, located globally and in every time zone, enabling 24/7 support. Erica has been an active-duty Army spouse for 19 years and found the mobility and freedom as a remote professional to be something she wanted to replicate for more people.

Erica discusses how COVID has impacted her and the InstantTeams employees and how the pandemic has opened the company up geographically. She touches on how her journey as a founder of a company and Instant Teams got started. She talks about the topic of mental health during the pandemic and alleviating the tendency of people overworking from home. Erica also mentions the importance of feedback and the InstantTeams’ recruiting process compared to other remote companies. She discusses the InstantTeams culture, their unique policy programs and how they get to know other coworkers while remaining remote. She ends with advice for young entrepreneurs, as well as the benefits of growing emotional intelligence.