On today’s episode, Dooner and Hill are talking all about when the real work starts: after you land the account. They cover account handling, hand off, up-sell, cross sell, satisfaction, and retention. What model should you use? Cradle to the grave? A land and abandon to CSR Chicago freight style? Or a hybrid and dynamic approach?

They’re joined by special guest Chris Jolly, The Freight Coach

Plus, listener feedback, advice, and community building!

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