Reconnecting with the work that built your team’s respect

Most leaders know how to “talk the talk,” but when’s the last time you walked the walk? In this episode of The Turnaround, we’re tackling one of the biggest disconnects in management: setting the standard without testing the system.

Natalie dives deep into what SOPs are really meant to do — not to control, but to connect. Through her own story of testing a new procedure from the ground up, she reveals how leadership rooted in proximity, empathy, and time awareness rebuilds trust from the inside out.

If you’ve ever wondered why your team “just doesn’t get it,” this episode might flip that mirror.
 Because leadership that lasts isn’t built on policies — it’s built on perspective.

🎯 You’ll learn:

• Why SOPs drift over time (and how to catch it before chaos hits)
• How to “walk a shift” to strengthen systems and empathy
• The real power of leading with your team, not above them

Tune in — and find out if you could really last a shift under your own standards.

Follow on Instagram at @ttheturnaround