handoffs, the Excel that becomes the unofficial system of record-and the silent operational risk that follows. If you're still

running underwriting, claims, billing, and reinsurance as separate truths, you're not modernizing. You're just integrating

failure modes.

Rob Lewis, CEO of INTX Insurance Software, has built and operated carriers and a reinsurer across Africa, Europe, and now

the U.S .- and he's watched the same breakdown repeat: end-to-end change gets blocked by sunk contracts, so teams

stitch together workarounds and call it progress. His most telling data point: a material share of underwriters still rely on

Excel as the "core," even inside serious organizations.

Join live if you want to pressure-test your own replacement path-what to replace first, what not to touch, and where

"phase it in" quietly guarantees permanent manual work.

#InsurTech #InsuranceOperations