Are your teams prepared for a customer’s worst day - when cybercrime turns a routine interaction into a crisis?

Charlotte Hooper, Head of Operations at The Cyber Helpline, shares how fraud, hacking, and online abuse affect real people, and what organisations can do to support them.

This episode uncovers the human impact of cybercrime and explores how businesses can protect trust by responding with clarity, empathy, and practical support.

Learn more on our website.