What can we learn from the hospitality industry to create a great workplace? Should companies treat their employees the same way as customers? And why should we stop talking about “new work”?

Senior Director of R&D Lab Operations at Dynatrace. Veronika Leibetseder. shares how her experience working in the luxury hotel business inspired her to join the tech workforce and create the future workplace. Her motto? "Your employees are your customers." As much as you want to deliver a great customer experience, you should aim to do the same for your employees.