Who is this case manager person, and what do they actually do? Do I have any control over who I get, and what happens if they aren't helping me advocate for my kid? 

Case managers are super important in the IEP process, as they can make your job as a parent advocate so much easier, or so much harder. 

Don't know if you have a "good" case manager or a "bad" one? We go through that as well. You'll have to listen to find out!