Host Justin Lake sits down with Leza Isadora, Organizational Change Manager at Puget Sound Energy, who brings more than a decade of experience guiding digital transformations across healthcare, entertainment, government, nonprofit, and energy. Leza makes the case that frontline rollouts rarely fail because of the technology. They fail because leaders move fast on change and rarely stop to see it through the workforce's eyes.

Justin and Leza dig into the operational consequences of broken trust, the metrics that translate "warm fuzzy people issues" into the language leadership actually responds to, and the practical mechanics of building support that lasts past go-live. Along the way, Leza shares a true story about a help desk turnover spiral, why 30-60-90 day follow-up plans matter, how to reach frontline workers who never read email, and why a willingness to pause an initiative is often the most strategic move a change leader can make.

Leza Isadora is an Organizational Change Manager at Puget Sound Energy. She has spent more than ten years supporting digital transformations across healthcare, entertainment, government, nonprofit, and energy sectors, with a current focus on frontline workers navigating wave after wave of new technology. Her background in strategic communications and branding shapes a change approach grounded in trust, transparent dialogue, and respect for the field employees who actually carry the work.