but what happens to them once they get there?

Crafting Your Customer Journey:

Before You Workflow, you should know how you'd like your Client Journey to go. This #rikkiquickie covers the basic steps of your customer's journey to help you break down the steps and make workflow-ing a tad easier.

If you'd like to go a step further, grab the #beforeyouworkflow Starter Guide here:

https://www.suite369.com/blog/before-you-workflow-getting-started/