Jessica Flohrs is the Communications Center Manager at Teller County Sheriff's Office and has years of experience as a dispatcher, trainer, supervisor, and quality assurance analyst. Jessica holds a Communications Center Manager Certification through the National Emergency Number Association along with many other certifications.

If you have ever experienced overload, this is a great episode for you. Jessica reminds us that our brains are always capable of learning and re-learning if we allow ourselves time to train and grow.  She's had to re-train herself through working at different agencies and training others.  She also reminds us that, "They're just people" and we are all human.

During this episode of the podcast, you will hear about:

• Some of Jessica's defining moments and why she has stayed in this career.
• Her approach to leadership and training.
• Tips on how to transition into a new role and different agency.
• Recent technology changes in her center.
• A surprising fact about 9-1-1 service.

Jessica references:

• Dare to Lead by Brené Brown
• NENA's Center Manager Certification Program
• NENA's Center Supervisor Program
• Very high frequency (VHF) vs. 800 MHz radio frequencies.  You can learn more about radio frequencies on the FCC's website.