When Tom’s team staged a quiet intervention, he faced a choice: dig in and defend his management style, or listen and change. He chose the harder—but far more rewarding—path.

In this episode of Ignoring the Rules, Wayne Robertson takes you inside Tom’s transformation from a standoffish, hard-to-approach manager into a trusted, respected leader his team could rely on. You’ll hear how Tom:

• Faced his team’s feedback head-on without getting defensive.
• Immersed himself in learning servant leadership, active listening, and team empowerment.
• Opened consistent communication channels and made himself approachable.
• Practiced genuine appreciation, clear guidance, and unwavering follow-through.
• Empowered his team to take ownership—and watched productivity and morale soar.

By committing to steady, consistent change, Tom didn’t just repair relationships—he rebuilt trust, supercharged performance, and rediscovered the fulfillment that comes from leading a team that’s engaged, confident, and thriving.

Whether you’re a seasoned leader or new to management, this episode delivers practical, actionable steps to turn feedback into growth, transform “bothersome” interruptions into opportunities, and prove that your team’s success is your success.