Your hygienist is telling her coworker how hungover she was on Sunday. Eight feet away, your new patient hears every word and decides she's not coming back.

This is the trust leak nobody on your team is trained to stop.

Inside this episode:

• The front stage / back stage rule most dental teams have never been taught
• The difference between healthy team processing and toxicity disguised as teamwork
• The emotional transition the strongest teams master before walking into the next op

Press play to learn why patients aren't quitting your dentistry. They're quitting your vibe, and how to fix it before your next new patient walks in.