This week we unpack some unhinged tones people use at work... the baby voice, the monotone “I hate my life” customer-service voice, the ‘she’s-the-man’ bro voice, and the bitch voice that makes everyone assume you hate them.

We break down why some people sound like NPCs, how tone exposes your mood before your words do, and why women sabotage themselves by switching into voices that aren’t theirs.

We also talk about finding your real voice, matching energy and how one compliment turned a hostile waitress into a baddie for the rest of the night.