Travel advisors, your website navigation might be the reason people leave without contacting you. Not because your site is missing something — because it has too much.

In this episode, I talk about what I call the Option Trap: the mistake of loading up your navigation with too many choices, thinking it helps visitors find what they need. It doesn't. It makes the decision feel hard, and when decisions feel hard, people leave.

I cover why the Option Trap is so easy to build (and so hard to spot on your own site), what clean navigation actually looks like for a travel advisor website, the mobile problem most advisors have never noticed, and a six-step audit you can do in about an hour to clean it all up without a full redesign.

If you've got more than six items in your navigation — or you've never checked what your menu looks like on a phone — this one's worth your time.