In this episode of Hotel Moment, Karen Stephens interviews Kathleen Cullen, the Executive Vice President at PTG Consulting. Together they cover: 

• The benefits of shifting marketing dollars from third-party bookings to direct booking strategies by investing in digital marketing and leveraging your customer database
• Why hotels should collect and analyze data to understand customer feedback to enhance the guest experience
• Why the revenue professionals, sales team, marketing team, and front desk team must collaborate
• And much more!

Kathleen is a hotel guru with over thirty years of experience helping a wide range of players in the hospitality industry create and deliver unique experiences. She aims to provide strategic leadership to build and nurture a diverse team of experts, while continuing to work closely with clients on the frontlines. 
Connect with Kathleen Cullen here:

• LinkedIn
• PTG Consulting

Connect with Karen here:

• LinkedIn
• Revinate

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Hotel Moment Podcast is handcrafted by our friends over at: fame.so


Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.


Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.

If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:

• Innovation in hospitality technology
• Guest experience transformation
• Revenue optimization strategies
• Emerging industry trends

Express your interest in being a guest →
Check out the three most downloaded episodes:

• Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler 
• Guests define what luxury means today | with Shannon Knapp
• Your commercial strategy as an evolution and not a revolution | with Jennifer Hill