The Helpdesk

You're Less Likely To Burn Down A Service You're Invested In


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Amazon Australia 

https://www.theaustralian.com.au/business/companies/amazon-australia-still-losing-money-despite-hitting-1bn-sales-in-2020/news-story/212a95c7354bc9962e842ff5519118be?utm_source=TheAustralian&utm_medium=Email&utm_campaign=Editorial&utm_content=AM_BIZREV_Newsletter

Amazon breaks through $1 billion revenue mark in Australia 


  • Amazon Commercial Services, reported $1.12 billion in net sales for the 2020 calendar year, a 99.4 per cent jump from the year prior.
  • This shows the online retailer has also seen a similar boost in customer numbers as other major Australian e-commerce sellers such as Catch and Kogan as locked-down shoppers took their spending online.
  • Despite the huge growth, Amazon Australia’s results revealed the company still closed the year with a $3.8m loss, according to its accounts lodge with the corporate regulator.



Woolies promises to protect jobs from automation 


The robots are coming for our jobs. 


But the economists forecast that while automation will destroy old jobs, new ones will be created. The problem is training people to move from stacking shelves to programming those shelf-stacking robots


Australia’s biggest employer Woolworths will spend $50 million over the next three years on training and education to “upskill, reskill and redeploy” 60,000 of its 200,000 staff. 


The key training areas will be in: digital, data analytics, machine learning and robotics plus “advanced customer service skills, team leadership and agile ways of working.” 


In an opinion piece published in Nine newspapers this week, Woolies CEO Brad Banducci says people shouldn’t be scared of technological change. Pointing to self serve checkouts: 


“In 2009 - when we completed the self-service rollout - we employed 113,000 people in our Australian supermarkets. Today, we employ around 140,000, and the number continues to grow.”


“the fastest-growing role in our business is one that didn’t exist in 2009. It’s that of the online personal shopper and at Christmas we had around 25,000 of them hand picking orders for our customers.” 



iOS 14.5 lets you set Spotify and others as Siri’s default music service


  • Apple’s latest beta will allow users to set default music service
  • iOS 14 already allowed users to set default mail and browser clients, but more apps would be welcomed 
  • Hopefully maps becomes the next default 
  • Casey Newton tweets https://twitter.com/CaseyNewton/status/1358838280746225665
  • The threat of an antitrust lawsuit is truly the most powerful and benevolent product manager in all of tech 




Bitcoin 

  • Tesla now owns $1.5 billion worth of...

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The HelpdeskBy Peter Wells

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