There's no escaping the fact that you're human. Humans make mistakes.

Within the Financial Planning profession, human errors can lead to costs and complaints.

But what happens when you screw up in the cockpit of a 747, or in an operating theatre, scalpel in hand?

My guest today is Trevor Dale, a specialist in Human Factors.

Trevor has experience of human factors training going back to 1990, when he was part of the team that introduced the subject to British Airways as a method of reducing pilot error. He retired as a Training Captain flying Boeing 747's in 2005.

Trevor began working in Human Factors in healthcare in 2002 with paediatric cardiac surgery and now continues to do so across the entire spectrum from surgery, ITU, anaesthesia to mental health.

This is a conversation with so many insights for Financial Planners. Listen on to gain a better understanding of what it means to be human, and how to identify and mitigate the human factors that can result in mistakes.

Here’s Trevor Dale, managing director of Atrainability, in season two, episode three of the Financial Planner Marketing Playbook.