Jeff Morris, author, entrepreneur, advisor, speaker, business owner, mentor... Has developed a fascination with how knowing what your customer thinks of how they are treated by your org. Are they happy? Making referrals? Complaining? Ignoring you? Buying MORE and MORE? Unless you have a pulse on the "customer experience", you might lose business and not even know it! Listen to a guy who makes things VERY easy to understand, and who offers us a CHALLENGE!