Zack Hamilton, Chief Experience & Strategy Officer, is an experience management veteran of more than 20 years. In addition to serving as an Executive Advisor to 200+ retail brands around the world, he has successfully led go-to-market and enablement strategy initiatives across the Medallia retail ecosystem.  Most recently, Zack was asked to join both the Forbes Business Council and Fast Company’s Executive Board, cementing his status as an influential voice in his industry.

In this episode, Zack dives deep into how he was able to get to where he is today by experiencing hardship, learning to understand his traumas, and how he transformed that into a career of passion in customer experience.

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