In this special episode of the Futurum Tech Podcast, The Interview Series, Daniel Newman welcomes Zendesk’s Shawna Wolverton, SVP of Product, and Sarah Reed, CX Leader/Event Creator. Together, they discussed the latest trends in customer experience, what customer experience leaders should think about for years ahead, and more. INFORMATION: This Futurum Podcast features Daniel Newman (@danielnewmanUV, Shawna Wolverton (@shawnawol)and Sarah Reed (@stealeyreed). If you haven't already, please subscribe to our show on iTunes or SoundCloud. For inquiries or more information on the show, email the team at [email protected] or follow @FuturumPodcast on Twitter. To learn more about Futurum Research please visit www.futurumresearch.com. DISCLOSURE: Futurum Research is a research and analysis provider, not an investment advisor. The Futurum Tech Podcast (and all related written notes and materials) is a newsletter/podcast intended for entertainment and informational purposes only. Futurum Research does not provide personalized investment advice and no investment advice is offered or implied by this podcast. ###