In this episode of Risk and Reason, Eli Wachs sits down with Zach Trunsky, Founding Business Operations at Comun, to explore how early-stage fintechs build fraud and risk programs from the ground up. Drawing on his experience at Capital One, Mercury, and now Comun, Zach shares why zero fraud losses is an unrealistic goal, how fraudsters operate as sophisticated full-time professionals, and why the era of massive BPO review teams may be coming to an end.

Chapters 

(0:00) Can You Actually Eliminate All Fraud? 

(1:25) From Capital One Intern to Founding Risk Hire 

(5:42) The Cat-and-Mouse Game With Fraudsters 

(11:15) Why Zero Fraud Means Zero Revenue 

(18:25) AI as a Weapon on Both Sides 

(24:06) Why BPOs Are Holding Fintechs Back 

(27:38) Rating BPOs vs. AI Copilots 

(33:11) Advice for New Risk Leaders and 2026 Predictions

Follow Zach Trunksy
LinkedIn: https://www.linkedin.com/in/zach-trunsky-436879125/ 

Follow Eli Wachs
LinkedIn: https://www.linkedin.com/in/eliwachs/

Check out Footprint
https://www.onefootprint.com

Footprint is an AI-native platform powering identity verification, fraud prevention, and AI fincrimes agents for banks and fintechs.