In this week's episode, Toby and Chris explore the concept of building trust in the workplace using the analogy of zero-trust processes. They discuss the balance between building trust and fostering a strong community and how achieving this balance can lead to a more efficient and positive work environment.

Chris introduces the ACTS framework –

• Absorb
• Choose
• Take Action
• Status Update

This is a method to clarify and streamline work requests, ultimately reducing the common pitfalls of micromanagement and miscommunication in meetings. Tune in to gain actionable insights on creating a systemic approach to trust and community in your workplace.

00:00 Introduction and Weekly Recap

00:33 Deep Dive into Trust and Zero Trust Processes

02:28 Micromanagement and the Killing of the Community

04:17 The ACTS Framework for Knowledge Work

05:43 Clarifying Communication and Expectations

11:39 Conclusion and Fix It Friday