Are your agents burning out on Zillow Flex? In this interview, Justin Core (Core Group Real Estate, Orlando) breaks down the exact systems he uses to manage a 35-agent team while keeping conversion high and stress low.

Justin reveals his unique "Rotation System" that eliminates the 24/7 grind, how he stops agents from "cherry-picking" leads, and the "Mock Appointment" training method that replaced traditional shadowing.

If you are running a real estate team or thinking about adopting Zillow Flex, this conversation with eXp Realty's Chief Learning Officer Bryon Ellington is a masterclass in operations and accountability.

✅ The "Rotation" System: Why Justin splits his flex team in half and rotates them "Week On / Week Off" to prevent burnout and missed calls.
✅ Stopping Cherry-Picking: How to hold agents accountable when they decline "Real-Time Tours" or tough leads.
✅ Mock Appointments: The Tuesday training hack that forces agents to practice listing presentations and buyer consults live in front of the team.
✅ The Metrics that Matter: Moving from "Appointments Met" to "Agreements Signed."

0:00 – Who is Justin Core? (From Indie Brokerage to EXP)
0:45 – Why we switched to Zillow Flex (The writing on the wall)
2:40 – Team Structure: Managing 35 Agents in Orlando
3:50 – The "Week On / Week Off" Strategy (Solving agent burnout)
5:35 – How to stop agents from "Cherry Picking" leads
7:10 – Real-Time Tours: The metric you can't ignore
10:50 – "Mock Appointments": The best alternative to shadowing
13:30 – The "Crawl, Walk, Run" approach to conversion metrics

Justin Core is the leader of The Core Group in Orlando, FL. Since joining the industry in 2009, he has built a high-production team of 35+ agents. He is an early adopter of the Zillow Flex program and an expert in team systems and agent accountability.

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