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In December, Zoom released three exciting new packages for the Zoom Contact Center.

To dive deeper, we got in touch with Amy Roberge, Head of Global Contact Center Solution Engineering at Zoom, to record this discussion.

In doing so, we also discussed how Zoom is supporting contact centers in transitioning from multichannel to omnichannel.

Indeed here are the major talking points:

• How the CCaaS packages will save contact centers money. 
• What these packages tell us about how contact centers are changing. 
• How Zoom is supporting contact centers in transitioning to omnichannel. 
• The Zoom Contact Center Kiosk, and how it expands the customer engagement channel mix.

For a visual tour of the Zoom Contact Center, visit: https://guidedtours.zoom.us/tour/zoom-clips/

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