The Dental A Team Podcast

By Kiera Dent

Education Business

What's The Dental A Team Podcast about?

The Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:

Be more efficient

Have more fun

Improve doctor and team communications

Eliminate frustration

And make your life easier!

Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!

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110110 ratings

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The Dental A Team Podcast episodes:

05.16.2024
#838: Handling No-Cost Patients
Just because dentistry is one of your talents doesn’t mean it’s not a worthwhile service. When it comes to friends and family asking for discounts or free treatment, it can get sticky if you’re not prepared. In this episode, Kiera...
05.15.2024
#837: Beyond Hello: Creating Lasting First Impressions in Dental Offices
Dana and Tiff dive into the topic of creating exceptional first impressions in dental offices. They explore practical strategies for creating a welcoming atmosphere that instills confidence and trust in patients from the moment they arrive. From personalized greetings to...
05.14.2024
#836: Clarity Around DSOs
Question: Will private practices be around long-term or is selling to a DSO inevitable? Episode 836: Clarity Around DSOs Get ready for a deep dive on DSOs. Kiera is joined by Brannon Moncrief, principal and CEO of McLerran + Associates,...
05.09.2024
#835: The Value of a Phone Call
When it comes to a prospective patient’s first phone call to your practice, there is magic that should be happening to convert the call into a visit. Tiff and Dana talk through that process, including the right energy to give,...
05.08.2024
#834: Build a Fun (& Productive) Culture
This episode is all about celebrating your team and practice. Kiera gives ideas for adding more fun to the work day while still keeping things professional. Remember, applying flavor is a culture builder, marketing tool, energy booster, and more....
05.07.2024
#833: Mastering Wealth and Wellness
Kiera touches on the best-of from this year’s Dental A-Team Summit, including: your relationship between your work life and personal life; increasing production or improving efficiency; facing the pain of change; building long-term wealth; and more. Episode resources: Reach...
05.02.2024
#832: Staying Human in Automation
Kiera is joined by Pedro Becker of Axle to talk about how to effectively use a centralized dental platform that utilizes artificial intelligence while staying human. Points of conversation include learning curves with automation, how this software is transforming dentistry,...
05.01.2024
#831: Fast-track your SOPs & Operations Manual
Join Kiera as she uncovers the power of SOPs and Operations Manuals for dental practices. Learn how these tools can save time, ensure consistency, and streamline your operations. Discover practical tips for creating your own manual, from dividing tasks among...
04.30.2024
#830: Optimal Efficiency Hacks
Kiera goes through different positions in the practice and gives advice on how to streamline. Examples include how office assistants can maximize their time; when doctors and office managers should schedule their week; the power of clustering and cadence; and...
04.25.2024
#829: Book Club: What to Take Off Your (Work) Plate
Kiera and Britt are discussing the April book club selection, Buy Back Your Time: Get Unstuck, Reclaim Your Freedom, and Build Your Empire by Dan Martell. They share their top takeaways about treating time valuably, how to best go about starting to...
04.24.2024
#828: Those Team Members Who Want More, More, More
As an employer, it can definitely feel like all you do is give, and working with those team members who always want more can be a major hurdle. Kiera talks about the right way to approach giving, what to consider...
04.23.2024
#827: Adding an Edge To Your Practice
If you’re looking to up your review game, it’s important that you’re in the right arena(s). In this episode, Kiera talks about why practices should showcase their best selves on social media. Specifically, she touches on the ideal number...
04.18.2024
#826: Solving the Too-Full, Not Productive Schedule Problem
Kiera takes a close look at scheduling, and what to do when things are too full — a hot topic in offices right now. She urges listeners to change how insurance is being presented; avoid double-booking; and consider an...
04.17.2024
#825: Getting Into Social Media: Putting Your Practice Out There
It’s time for a dive into brand awareness on social media. In this episode, Tiff and Dana talk about the realities of social media marketing for practices: the what, where, why, and how, including why it’s so critical, who you’re...
04.16.2024
#824: The Art Of Hiring an A-Team
Sometimes, when it comes to hiring, you just get lucky. In this episode, Kiera talks about the art of hiring: the good, the bad, and the lessons that come from both. You’ll hear advice on… How long you...
04.11.2024
#823: Measure Success in a Whole New Way
In marketing, every dollar counts. In this episode, Tiff and Dana talk about how to know if your marketing dollars are yielding the right results. They touch on why you need to know how much you’re spending on marketing; whether...
04.10.2024
#822: Are You Respected By Your Team?
An office reached out to the Dental A-Team with the following question: How can an office manager earn respect from a team that’s not listening? Kiera shares tips on the proper approach to being an effective office manager (or anyone,...
04.09.2024
#821: It’s Not Too Late to Gain Momentum in 2024
Can you say for certain that all of your practice’s ducks are in a row? Kiera’s here with an urgent suggestion to use momentum now to smooth out all the systems and teams in your office now to be ready...
04.04.2024
#820: Ramp Up Communication to Improve Relationships
A common thread among Dental A-Team offices right now is a decrease in communication. In this episode, Kiera and Tiff talk about why this is happening so often, and how to bring that openness and trust back into your practice....
04.03.2024
#819: Marketing For Your New AND Established Patients
Marketing is a hot-ticket item in dental practices, and Tiff and Dana are here to discuss how to sell your dentistry to not only new patients — but the ones you already have. They give ideas on retention and referral,...
04.02.2024
#818: Hold Strong in a Tough Economy
Are you the master of your circumstances or the creator of your life? This question guides the episode as Kiera talks about how to stay strong and positive in a challenging economy. She talks about managing emotions, communicating with patients,...
03.28.2024
#817: Hiring: Are You a Hunter or a Fisher?
The hiring climate has changed dramatically in recent years, and Kiera’s here to encourage listeners to embrace the challenge of finding the right people for your practice. She talks about three things to consider when approaching hiring: Establish a culture...
03.27.2024
#816: How to Truly Notice Your Team
It’s time for another book club episode! This month’s review is on The Noticer: Sometimes, All a Person Needs is a Little Perspective by Andy Andrews. Kiera reflects on how everyone can notice the positives in each other, personally, professionally,...
03.26.2024
#815: Proactive Moves For Your Front Office
Tiff and Dana focus on the front office — specifically, how offices can make sure they have exactly what they need in place to make everyone happy (patients, team members, doctor(s), etc.). They give tips on fine-tuning insurance, account balances,...
03.21.2024
#814: To Expand or Not to Expand…
Kiera shares two office autopsies, each who considered practice expansion and went about it in different ways. When considering whether to sell to a DSO or move to a bigger building or simply stay where you are, make sure you’re...
03.20.2024
#813: The Key to a Perfect Billing Department
Tiff and Dana are back with more leveling-up tips for your practices! They focus on the billing department, specifically the key ingredient to keep everything moving smoothly: calendars. Setting up a calendar to keep things on track will keep...
03.19.2024
#812: Finding a Path Out of Burnout
Ryan Isaac is once again on the podcast! In this episode, he and Kiera discuss how impactful burnout can be, what the signs are, and how to overcome it. Also, both the Dental A-Team and Ryan’s Dentist Advisors have summits...
03.14.2024
#811: The Blueprint Your Business Needs
Roadmaps for all the different aspects of businesses are really difficult to create. There’s a lot of room for error along the way. It’d sure be nice to have a ready-made business success cycle, plus the experts to help you...
03.13.2024
#810: A Hot Topic for Practices
Did you know: presenting treatment plans is 80% psychology and 20% skill? In this episode, Kiera talks through the Dental A-Team tried and true method of treatment plans, both the psychology and skill aspects. Episode resources: Reach out to...
03.12.2024
#809: Up Your Leadership Skills
Tiff and Dana continue on the leveling up of positions around the practice. In this episode, the focus is on office managers (or business managers or whoever functions as your go-to for team members). The consultants chat about what’s often...
03.07.2024
#808: Start-Up Tips
Kiera walks listeners through system success cycles for leadership and team members in a practice, and what the most critical systems are to have in place for start-up practices. Remember, the most important factor for...
03.06.2024
#807: How to Level Up the Treatment Coordinator Position
Welcome to the treatment coordinator realm! Consultants Tiff and Dana closely analyze what a treatment tracker is and how you can use one most effectively for your practice. They touch on: What a tracker can look like (they...
03.05.2024
#806: What I Wish I’d Known Before Becoming CEO
In celebration of this podcast turning five years old, Kiera shares five things she wishes she’d known before becoming CEO (or any type of leader). Do your job as a leader Know the vitals of your...
02.29.2024
#805: Office Autopsy: PRF Powerhouse
The popular office autopsy is back! In this episode, Kiera talks about a practice that worked with DAT to implement PRF (platelet-rich fibrin) into its toolbox. Not only did the therapy service massively increase this office’s production, but the team...
02.28.2024
#804: Crucial Conversations + How to Book Club (Effectively)
It’s another book club episode! Kiera reviews Crucial Conversations: Told for Talking When Stakes are High, which gives guidance on how to speak effectively with others — personally, professionally, whatever. She also touches on how to host the ideal book club...
02.27.2024
#803: KPIs Are a Scoreboard for Your Practice
AT consultants Tiff and Denae discuss key performance indicators (KPIs). When utilized correctly, KPIs can help you understand if the individual pieces are moving in the right direction for the practice as a whole. They touch on finding the right...
02.22.2024
#802: A Chat With Go-Giver Co-Author Bob Burg
Kiera is joined by Bob Burg, co-author of The Go-Giver! In this conversational episode, Kiera and Bob discuss how people can have effective sales conversations with others — even if they don’t feel like a sales-driven person. Bob touches on how The...
02.21.2024
#801: Double Purpose Job Descriptions!
Job descriptions are one of the most underutilized tools in dental practices — especially when it comes to additional duties and how those can fit in. DAT consultants Tiff and Dana discuss using job descriptions for more than...
02.20.2024
#800: How to Fixing a Bad End of Year
The Dental A-Team has heard from a number of offices who waded through a difficult December financially. Kiera gives tangible tips about how to get out in front of everything to make sure 2024’s year-end will go from bad to...
02.15.2024
#799: Adding More Ease To Your Practice
Tiff and Dana talk about how to know if the best personalities are being utilized in the right ways in your practice. Amid growth beyond gateway positions and desperate hiring, it’s important to consider the larger picture when bringing...
02.14.2024
#798: Introducing … Practice Momentum
The Dental A-Team is expanding its services! In this episode, Kiera and Tiff share the newest DAT opportunity: Practice Momentum Group Consulting. This opportunity is for those interested in joining a community of fellow dentistry experts to explore the trends,...
02.13.2024
#797: Signs of Burnout + Overcoming It
Kiera is joined by Dr. Kyle Stanley, a dentist working to improve mental health in the industry with his Light Side Academy. They discuss why mental health is so negative in dentistry, warning signs for wellness, how to shift identities...
02.08.2024
#796: What Does A Rich Life Mean To You?
Why does success feel so unattainable? Because we don’t realize it’s relative. In this episode, Kiera talks about how a rich, successful life can mean something different to everyone, how success has evolving definitions, and gives listeners an exercise. Episode...
02.07.2024
#795: How to Know What People Actually Need
Kiera and Spiffy Tiffy shine a light on listening to understand—as a leader, team member, human being. This is an opportunity to stretch your intuitive muscles and learn how to observe situations for improved understanding of how those in your...
02.06.2024
#794: Your Org Chart Is the Scaffolding of Your Practice
Tiff and Denae sketch out what it takes to sketch out an organizational chart for your practice. These charts are a tangible outline of how your business operates, and can answer such questions like Who do I report to?, Who...
02.01.2024
#793: What is the Difference Between Overhead and Cashflow?
Kiera breaks down overhead versus cash flow by walking listeners through an actual overhead calculator piece by piece. She also provides insight on how to reduce your practice’s overhead, pay your doctor(s) 20%-30%, and maintain profitability — all at the same time....
01.31.2024
#792: How to Extend the Perfect Job Offer
Tiff and Denae are back with another episode on hiring people the right way. This episode is about the last hurdle: the offer. The two run through the following: How to know if you’re paying the candidate the...
01.30.2024
#791: A.I. Is the Second Opinion You Need
Kiera is joined by Mike Buckner of Pearl to continue their conversation about artificial intelligence in dentistry in a way that enhances treatment plans, patient care, and overall practice. Together, they discuss: Benefits of a clinician using A.I....
01.25.2024
#790: Interview Tips To Attract The Top Talent
DAT consultants Tiff and Denae break down the best way to hire new team members. They focus on the right mindset to approach interviews with, questions to ask to help the interviewee open up, prepping for a team interview, and...
01.24.2024
#789: 2024 Inspo Club
After last year’s popular book club, Kiera’s back with round two. Bookmark the list below and read the books with your team for improved work ethic, culture, teamwork, and more. January: The Go-Giver: A Little Story about a Powerful Business Idea by...

What's The Dental A Team Podcast about?

Download our free app to listen on your phone

The Dental A Team Podcast episodes:

#838: Handling No-Cost Patients

#837: Beyond Hello: Creating Lasting First Impressions in Dental Offices

#836: Clarity Around DSOs

#835: The Value of a Phone Call

#834: Build a Fun (& Productive) Culture

#833: Mastering Wealth and Wellness

#832: Staying Human in Automation

#831: Fast-track your SOPs & Operations Manual

#830: Optimal Efficiency Hacks

#829: Book Club: What to Take Off Your (Work) Plate

#828: Those Team Members Who Want More, More, More

#827: Adding an Edge To Your Practice

#826: Solving the Too-Full, Not Productive Schedule Problem

#825: Getting Into Social Media: Putting Your Practice Out There

#824: The Art Of Hiring an A-Team

#823: Measure Success in a Whole New Way

#822: Are You Respected By Your Team?

#821: It’s Not Too Late to Gain Momentum in 2024

#820: Ramp Up Communication to Improve Relationships

#819: Marketing For Your New AND Established Patients

#818: Hold Strong in a Tough Economy

#817: Hiring: Are You a Hunter or a Fisher?

#816: How to Truly Notice Your Team

#815: Proactive Moves For Your Front Office

#814: To Expand or Not to Expand…

#813: The Key to a Perfect Billing Department

#812: Finding a Path Out of Burnout

#811: The Blueprint Your Business Needs

#810: A Hot Topic for Practices

#809: Up Your Leadership Skills

#808: Start-Up Tips

#807: How to Level Up the Treatment Coordinator Position

#806: What I Wish I’d Known Before Becoming CEO

#805: Office Autopsy: PRF Powerhouse

#804: Crucial Conversations + How to Book Club (Effectively)

#803: KPIs Are a Scoreboard for Your Practice

#802: A Chat With Go-Giver Co-Author Bob Burg

#801: Double Purpose Job Descriptions!

#800: How to Fixing a Bad End of Year

#799: Adding More Ease To Your Practice

#798: Introducing … Practice Momentum

#797: Signs of Burnout + Overcoming It

#796: What Does A Rich Life Mean To You?

#795: How to Know What People Actually Need

#794: Your Org Chart Is the Scaffolding of Your Practice

#793: What is the Difference Between Overhead and Cashflow?

#792: How to Extend the Perfect Job Offer

#791: A.I. Is the Second Opinion You Need

#790: Interview Tips To Attract The Top Talent

#789: 2024 Inspo Club