In this inaugural episode, show hosts, Bulu co-founders and husband & wife duo Paul Jarrett and Stephanie Jarrett introduce Box Talks with Bulu: a bi-weekly podcast about all things Subscription Box. Drawing on Bulu's 10 years of experience launching and managing Subscription Box programs for partners like Disney, GNC, Lululemon and more, Box Talks brings you the best of Subscription Box knowledge from Bulu's own team and expert guests. 

 

In this episode, Paul and Stephanie speak with Bulu's own Director of Customer Experience, Mariah Nimmich, about her early years at Bulu and why brands like Disney trust Bulu to manage their Subscription Box Customer Service.

 

• "What you just said was the formula for every subscription box from 2012 to 2016." (01:05)
• "The real value that I think we provide to partners like Disney, Buzzfeed, Scott's Miracle-Gro is that our Customer Service team is really an experience-lead team."
• "Every subsequent box that that subscriber gets is building on that previous interaction they had with your brand, and so every time, they expect it to be better than the last." (35:04)

 

Resources

• Brene` Brown on Empathy - all Bulu Customer Service agents watch this video during training to inform and shape customer responses.
• Beginner's Guide to Subscription Box Customer Service - a digital e-book download
• Subscription Box Customer Service 101 on the Bulu blog

 

Want more Bulu?

• Sign up for our email list or contact us at BuluGroup.com for more information about Customer Service or any of our other Subscription Box services.

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