Episode #001 - Quality Experience

Introduction

Why Quality?

• Hardware Driven
• Employees Own Their Own Devices
• Phones Are Powerful
• Social Consumer Experiences Are Quality
• Training Should Match

Peak Information

• Information Surplus
• Information as a Commodity
• Time is Limited with Our Learners
• The Fastest/Highest Quality Experience Wins 
  • Amazon Example
  • Voice Activation Example
  • Podcast Example

User Experience

• Less Conformity
  • More Gig Economy
  • More Contractors
  • Less “Company Men/Women”
  • More Remote Workers
  • Pushing Away from Lecture Model
• Aligning Experiences with Consumer Desires
  • Two-Fold Experience
    • Fast, Easy-to-access, Mobile Friendly, Feels Great/Beautiful Design
    • Understand the Learner

Conclusion