<ol> <li>The secrets of thank you notes on the phone.</li> <li>"Volcano Theory" - Dealing with upset customers.</li> <li>Prank call of the week.</li> <li>Bad news isn't like wine. Dealing with bad news with clients.</li> <li>Dealing with your biggest fear of picking up the phone.</li> </ol>

The secrets of thank you notes on the phone. "Volcano Theory" - Dealing with upset customers. Prank call of the week. Bad news isn't like wine. Dealing with bad news with clients. Dealing with your biggest fear of picking up the phone.

002 Bad News isn't like wine, it doesn't get better with time

Afraid of being rejected? Discover sales techniques that help you consistently close more appointments and business than your competition. Today’s voice channel is not only alive and well but is evolving as the most powerful sales tool for contemporary marketers. Dialing Strangers provides the professional sales training you need to launch every sales opportunity with unshakable confidence and deliberate care. Sales mentor Dave Tester has created a winning strategy to safeguard you against rejection and motivate you to become a sales superstar. This fun and concise podcast examines the most intimidating first steps of making a sale, removing both the mystery and anxiety from the often-hated cold call. An expert at the art of cold calling, Tester helps you understand how to take control of every conversation and build a solid reputation with your target market. Highly recommended for anyone in sales.

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002 Bad News isn't like wine, it doesn't get better with time

002 Bad News isn't like wine, it doesn't get better with time