Wine Stains

005: Client Experience, Expectations & Spontaneity

Listen Later

WE'RE DISCUSSING:

  • The unfortunate but very on-brand event that happened during our initial attempt at recording episode 5 while in Asheville, NC
  • Debating how to count the days of a vacation (long story, ya just gotta listen)
  • Luxury experiences + expectations
  • Client experience + expectations
  • How scarcity mindset as an entrepreneur can lead to taking on work that’s unaligned and sub-par
  • Learning when and how to say no (and yes)
  • How to identify when you’re out of alignment
  • Things Kaitlyn takes into consideration when accepting clients outside of a ‘niche’
  • Connor’s great one-liner about client experience
  • Kaitlyn’s Airbnb booking mistakes and honest thoughts about the platform (it gets real passionate - ha)
  • Spontaneity vs. making plans
  • Takeaway lessons from our road trip so far
  • Where we were headed next and why
  • Bullet points / takeaways from the #winestainswisdom within the episode

    • THE WINE:

    Stags’ Leap Cabernet Sauvignon Napa Valley 2017 - https://www.totalwine.com/wine/red-wine/cabernet-sauvignon/stags-leap-cabernet-sauvignon-napa/p/13388750

    THINGS/PEOPLE WE MENTIONED:

    • Ozarks (tv show) on Netflix
    • Bottleshock (movie)
    • Vine to Voice (a brand voice & brand messaging course by Copy Uncorked) - https://copyuncorked.com/courses
    • Notion Project Management software (Connor’s)
    • Clickup Project Management software (Kaitlyn’s)
    • The Copy House (a website copywriting course by Copy Uncorked) - https://copyuncorked.com/courses
    • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - https://rstyle.me/+BtZVQlly8Rkb--W-lu86SQ

      • STAY CONNECTED

      • Kaitlyn on Instagram - @kaitlynhparker - https://www.instagram.com/kaitlynhparker/
      • Connor on Instagram - @connor_parker - https://www.instagram.com/connor_parker/
      • The Podcast on Instagram - @winestainspod - https://www.instagram.com/winestainspod/
      • Website: https://kaitlynhparker.com/wine-stains-podcast
        • ...more
        View all episodesView all episodes
        Download on the App Store
        Wine StainsBy Connor & Kaitlyn Parker
        • 3.4
        • 3.4
        • 3.4
        • 3.4
        • 3.4

        3.4

        8 ratings