What if your customers and employees could record a video explaining the trouble they are having so you can see exactly what they mean when they say, "This thing isn't working." Would you like that? And what if they could do this right from the browser in Jira Service Desk? In this episode of Nice Work, we are joined by Ryan Kennedy of Kickdrumtech and Mike Varpness of Hyfy to talk about using Jira Service Desk and video to provide better service to customers.