Nice Work! In the Atlassian Ecosystem

Find out how we use the Atlassian Cloud to run a 24/7 growing company, across 7 offices around the world. In this webinar recording, we talk about how to leverage powerful methodologies such as Traction, GTD, Rockefeller Habits and OKRs to ​drive clarity and alignment in your team and how to use the Atlassian Cloud to implement these methodologies. 

We at ServiceRocket have identified and embraced that being a responsive organization is essential to keep evolving. In this webinar recording, you will learn how moving to Jira Cloud made it easier for us.

And to learn more about responsive organizations, go to responsive.org. 

If you've been running your Atlassian stack on Server or Data Center, you've probably heard the buzz about migrating to Cloud. But rather than just telling you about the benefits of moving to Cloud — better cost control, easier upgrades, and effortless scale – we want to show you why it's the smart move by walking you through our own experience with the upgrade.

That's right, even Atlassian Solution Partners like ServiceRocket have realized the promise of Atlassian Cloud and are leading our customers to sustainable business success through actions, not words.

Join ServiceRocket CEO, Rob Castaneda, and other ServiceRocket leaders for a first-hand account of our upgrade to Atlassian Cloud experience and get a better understanding of:

• The business challenges that led us to Cloud
• The tipping point that finally made the decision for us
• How we're planning and deploying our new Atlassian instance
• How a move to Cloud serves our business now and in the future

Plus a bunch of funny and not so funny anecdotes that came out along the way.

I was just following the Agile Australia conference hashtag (#agileaus) on Twitter when Sandy's name came up. When I read about her conference talk is saw words like self-organizing teams. OK. I know that one. That's what scrum teams do well. But then I saw the term self-selection. Self-selection? Does than mean I can put myself on my team at work I want? Mostly, yes, according to Sandy Mamoli. And Sandy knows about self-selection. She wrote the book on it, "Creating Great Teams: How Self-Selection Lets People Excel." Obviously, I had to get her on the show to talk about it. Sandy Mamoli is an Agile coach and founder of Nomad8, a small but perfectly formed Agile consultancy in Auckland, New Zealand. She's a former Olympian, a geek, a gadget junkie, international keynote speaker. She has a masters degree in artificial intelligence and knows quite a lot about Agile. As you can tell from the interview, I didn't know anything. This interview truly was about me asking Sandy a bunch of questions to learn how self-selection is creating organizations of the future. 

Learn more about Sandy: 

• About her session at Agile Australia: http://agileaustralia.com.au/2019/speakers/sandy-mamoli/
• Her company, Nomad8: https://nomad8.com
• Her slides on Holacracy: https://nomad8.com/articles/holacracy-slides/
• Sandy actually implemented this stuff: https://www.slideshare.net/smamol/how-i-tried-holacracy-and-lived-to-tell-the-tale-151317408
• A more detailed write up on Holacracy: https://nomad8.com/uploads/pdf/Holocracy_How_I_survived_to_Tell_The_Tale_article.pdf

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm.

Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts:

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The majority of executives say that agility is a critical organizational capability, says Pamela Meyer, author of Agility Shift: Creating Agile and Effective Leaders, Teams, and Organizations. The irony is that most organizations aren't agile. They aren't doing it. If they are doing it, it's coming from a mindset that isn't agile. That's a hard pill to swallow. Leaders know they have to be more agile, responsive, and nimble. But there is still a belief that agility is risky. "What if we make bad decisions?" This is the wrong mindset because actually agility is about minimizing risk while delivering value faster to customers. We talk to Pamela about how organizations can shift their collective mindsets and become more agile. 

Learn more about Pamela:

• Pamela's Website: https://pamela-meyer.com/
• Her Book: https://www.amazon.com/Agility-Shift-Creating-Effective-Organizations/dp/1629560707/ref=sr_1_1?ie=UTF8&qid=1431653481&sr=8-1&keywords=the+agility+shift
• The Agility Shift Inventory: https://pamela-meyer.com/agility-shift-inventory/
• On Linkedin: https://www.linkedin.com/in/pamelameyerphd/

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm.

Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts:

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2. Tweet us using the hashtag #NiceWork and mention @billcush. 

Thanks for listening to the show.

Becky Flint, co-founder and CEO of Dragonboat.io, joins Nice Work to talk about how to bring strategy and execution together in the product development lifecycle using a process called Responsive Portfolio Program Management (Responsive PPM). Dragonboat has a tight integration with Jira, and if Jira represents the execution cycle, Dragonboat represents the strategic cycle. We dive deep into Responsive PPM and how it can help product teams deal with the onslaught of competing priorities that they deal with every day... and keep their sanity.

Learn more about Becky and Dragonboat.io: 

• Dragonboat website: https://dragonboat.io/
• Her presentation slides: https://docs.google.com/presentation/d/1CzE5pAjPnIz1WrNjk9uW06ufkcq4fc-PzZtcfHI2Oao/edit#slide=id.p
• On Linkedin: https://www.linkedin.com/in/beckyflint/

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm.

Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts:

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1. Write a review on whatever service you get your podcasts. 
2. Tweet us using the hashtag #NiceWork and mention @billcush. 

Thanks for listening to the show.

Fred Fowler changed the way I think about agile. And specifically how I think about scrum. He helped me realize that scrum is for projects that require you to figure it out. That's why scrum works so well for software projects because the speed and frequency at which software needs to be shipped, we are always figuring it out. Waterfall methods of work are for work that you've already figured out. You may use scrum to figure out how to build a house. When you are ready to take that house and build 50 of them, you wouldn't use scrum anymore. Software projects aren't the only type of work that requires a continuous process of figuring it out. 

Fred Fowler is scrum certified. He has is Profession Scrum Masters (PSM I and PSM II). He is also only one of 50 people or show with his PSM III. He also offers enterprise coaching services and training classes to help people become PSM certified. Fred is also author of, "Navigating Hybrid Scrum Environments: Understanding the Essentials, Avoiding the Pitfalls." To say that Fred is an agile coach is understating his career in a big way. He has had an extensive career in the public sector serving on the city council for the city of Sunnyvale in the heart of Silicon Valley and is the former mayor of Sunnyvale. Fred is currently working on a project in East Palo Alto, CA called Project WeHope, helping people become healthy, employed, and housed. 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm.

Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts:

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2. Tweet us using the hashtag #NiceWork and mention @billcush. 

Thanks for listening to the show.

Keith Mattes, senior program manager / Gainsight administrator at Pearson, joins Nice Work to talk about how reduce support case resolution connecting Jira and Salesforce. Along the way, he also broke down silos by connecting development teams with customer support teams. He did this in the face of organizational resistance. As in most organizations, there are barriers to trying new things, especially connecting systems and integrating data across them. On the journey to overcome this resistance, Keith asked a lot of questions, questioned the status quo (politely, we might add), and got Jira and Salesforce connected. There is a lesson here in challenging the status quo with questions...it helped that Keith was new to the teach and could ask the "Huh" and "Why" questions that most people, who have been on a team a long time, can be afraid to ask. But this is how change is done. 

Keith used ServiceRocket's Connector for Salesforce & Jira to do this, you can learn more about one the Atlassian Marketplace. 

Learn more about Keith:

• On Linkedin: https://www.linkedin.com/in/keithmattes/

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm.

Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts:

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Bill Cushard

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You could:

1. Write a review on whatever service you get your podcasts. 
2. Tweet us using the hashtag #NiceWork and mention @billcush. 

Thanks for listening to the show.

Genevieve Blanch, partner manager at Refined joins the show to talk about the importance of making sure users can find the information they need...whether on Confluence or Jira Service Desk. The thing about highly customizable software Jira and Confluence is that it can become seemingly disorganized over time. To prevent this, it is important to provide structure and organization as part of the design process. This is what Refined helps people do. Refined is a site building tool that makes Confluence and Jira Service Desk look beautiful and branded and, most importantly, organized. Bill and Genevieve also catch up on the show after meeting at Atlassian Summit 2019 for the first time. 

Learn about Genevieve and Refined:

• On Linkedin: https://www.linkedin.com/in/genevieveblanch/
• Refined: https://www.refined.com

You could:

1. Write a review on Apple Podcasts or where ever you get your podcasts. 
2. Tweet us using the hashtag #NiceWork and mention @billcush. 

Thanks for listening to the show.

Help desks are not the only teams that take and fulfill requests from employees in organizations. Marketing teams are asked to approve copy. Facilities teams are asked to fix broken doors. Legal teams are asked to review contracts. The difference is that help desk teams do not have a reputation of being a black hole. Everyone knows that they can fill out a form and get help. Even if it is "eventually." This is not the same for business teams. Most of the time, we need to know who in marketing or facilities or legal, we need to ask. Then we send an email. Here's the problem, with that approach, there is no way to count the requests, track how long requests take, know what to do when someone goes on vacation. In other words, there is no transparency.

Kate Caldecott, Chief Operating Officer at ThinkTilt and Simon Herd, Founder and CEO of ThinkTilt join Nice Work! to help us understand why business teams need to adopt principles of ITSM and why they should do it with Jira Service Desk. They even wrote a white paper about it called, "From ITSM to ESM: Enterprise Service Management with Jira Service Desk." 

Learn more about Kate and Simon:

That ThinkTilt White Paper: http://info.thinktilt.com/itsm-to-esm-white-paper

ThinkTilt Website: http://www.thinktilt.com

Kate on Linkedin: https://www.linkedin.com/in/kate-caldecott-01762312/

Simon on ThinkTilt: https://www.linkedin.com/in/simonherd/

Thanks so much for listening! If you like this episode, please subscribe to “Nice Work! An Atlassian Ecosystem Podcast" and rate and review wherever you get your podcasts:

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