Nice Work! In the Atlassian Ecosystem

Anthony Coppedge is a certified agile leadership coach, holds a few agile certifications, a former director of marketing, and currently an agile marketing consultant. He has also used Jira in various roles during his career and we are going to talk about Anthony about business teams using agile, jira, and the trials and tribulations teams go through as they adopt agile.

If you listen all the way to the end, Anthony gives me a little coaching. Seriously. On the spot coaching. I had to go get a pen and paper to do it.

Learn more about Anthony:

On Linkedin: 

https://www.linkedin.com/in/anthonycoppedge/

Marie Kent is a consultant & solutions architect at Clearvision, an Atlassian Solutions Partner. She is also a certified agile coach, SAFe Program Consultant (SPC), and a certified scrum master. She is also certified in three Atlassian disciplines: agile development with Jira Software, Jira Service Desk and, Jira Project Administration. We met Marie at Atlassian Summit 2019. I wanted to press record at Summit but we didn't have time. So Maria joins Nice Work to talk more in-depth about how teams can adopt agile, what gets in their way, and why business teams might be able to implement agile methodologies with less friction that technology teams. Who knew?

Learn more about Marie:

• At Clearvision: https://www.clearvision-cm.com/profiles/consultant-trainers/marie-kent/
• On Linkedin: https://www.linkedin.com/in/marie-kent-692b51142/

We took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things.    In this episode, we talk to Keith Mattes, former Jira administrator, Gainsight administrator and program manager at Pearson. Keith talks about how he connects Gainsight, Salesforce, and Jira together to improve the overall customer experience.    Learn more about Keith:   https://www.linkedin.com/in/keithmattes/

We met Kimberly Deal at Atlassian Summit 2019. Actually, we met her in the conference app a week before Summit. We planned to meet in person, but we both got so busy it never happen. So we met up with her after Summit and pressed record. We had a fun conversation. Kimberly is a 2X certified Atlassian professional and is working on her third. She is also an Atlassian User Group (AUG) Leader for Columbus, Ohio. One of the interesting things we talked about is why Kimberly liked the Training Theater at Summit so much. "You are already certified. Why would you go to training?" Kimberly replied wisely: "There might be tidbits and tricks I might not know." Ah. Refreshing. Beginners mind. Even though she is certified, she finds herself in her work in Jira, for example, taking the long way to do some action. She knows there is a better way, but she just never took the time to discover and learn what it might be. That's why she goes to training. This was especially true for her with Confluence. She uses Confluence regularly, and thought she knew it well. Until she started one of the classes at Summit. She learned all kind of simple and useful functions she didn't know existed. That's the power of continuous learning.

Learn more about Kimberly:

• Atlassian User Group Columus: https://aug.atlassian.com/columbus/
• On Linkedin: https://www.linkedin.com/in/kimberlydeal/

If you do one thing today, you must listen to this episode. It will restore your faith in our younger generations. Big time. You may recall from episode 34 that we interviewed Jeff Tillett, Senior Build and Release Engineering Manager at AppDynamics and Dallas Atlassian User Group (AUG) Leader from the floor at Atlassian Summit. After that interview, Jeff told us his daughter helped organize the Dallas AUGs, and....well....after hearing that, how could we not get his daughter, Kaitlynn Tillett, on the show. So we did. Not only does Kaitlynn help her dad organize the AUG...and use Confluence to do it..Kaitlynn uses Confluence for all communications in her scout troop group. No more messy email lists. She no longer needs to resend emails to troop parents who claim they did not receive the email with details about the weekend camping trip. Her answer to everything is now, "It's on Confluence. Here's the link."

How many teenagers do you know who use Confluence?

Think about it.

Tell us what you think of Nice Work!

You could:

1. Write a review on iTunes. https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2
2. Tweet us using the hashtag #NiceWork and mention @billcush. 

Thanks for listening to the show.

Gillian Rourke is an avid user of both Confluence and Jira. In fact, her role at KPMG UK is in part to translate client project business requirements into Jira projects and Confluence space and then onboard and training both KPMG engagement teams and the clients they will invite into the Jira project and Confluence space for the project. Most of us think that the main us of Jira and Confluence is to bring teams together around their work, but there are many companies that invite external users into Jira and Confluence to collaborate better. This could mean inviting clients into a Jira project. For that matter it could mean inviting vendors and other outside service providers into both Jira and Confluence to get work done. We talked to Gillian about how she does that in her work. 

We also talked to Gillian about her experience at Atlassian Summit 2019. This was Gillian's first trip to Summit and she said it was awesome. We're not trying to make you all jealous. Gillian and I just wanted to bring a little bit of Summit to you.  

• Here is a link to the European Software Testing Awards 2018: https://www.softwaretestingnews.co.uk/european-software-testing-awards-2018-winners/
• Here you can watch the recorded sessions from Atlassian Summit 2019: https://www.atlassian.com/company/events/summit/watch-live

Learn more about Gillian:

• On Linkedin: https://www.linkedin.com/in/gillian-rourke-4712a6a7/

Tell us what you think of Nice Work!

You could:

1. Write a review on iTunes. https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2
2. Tweet us using the hashtag #NiceWork and mention @billcush. 

Thanks for listening to the show.

Joanna Thurmann, Atlassian Certified Professional and ServiceRocket technical trainer, joins Nice Work! to recap her Atlassian Summit 2019 experience. We talked about three things. First, we talked about gratitude at work. Shawn Achor gave a keynote talk about happiness and one of the things we can all do at work (one thing we actually have control over at work) is have and/or express gratitude. It is such a simple and powerful idea. 

Here is a link to Shawn Achor giving a TED talk on this topic: https://www.ted.com/talks/shawn_achor_the_happy_secret_to_better_work?language=en

You can see all the Atlassian Summit 2019 Keynote presentation here: https://www.atlassian.com/company/events/summit-us/watch

We also talked to Joanna about Atlassian University training offerings at Summit. Joanna taught two pre-conference courses for Jira Project Administration and also delivered mini-education sessions during the conference in these theater sessions. Which were so popular that people were standing in the aisle. It was inspiring to see so many people get certified at Summit. They were very proud to wear their certification hoodies...as they should be. 

Link to Atlassian Certifications: https://www.atlassian.com/university/certification

Even Bill might consider the project administrator and agile certifications. 

Finally we talked to Joanna about higher purpose and give back. Joanna is passionate about this topic and spend time building homes (among other things, which she talks about) in Tijuana through the Tijuana Ministry. Atlassian participates in the Pledge 1% program as do many of the Summit Sponsors, who proudly displayed their membership on their booth. Joanna was impressed with one of the Summit sponsors, Praecipio, that gave booth visitors a choice to receiving a t-shirt or opting in to have Praecipio donate an equivalent amount of the shirt to a charity. For people who want to give back and have enough t-shirts already, which is a lot of people, this made a positive impression. 

Link to Tijuana Ministry: http://www.tijuanaministry.org/

Link to Pledge 1%: https://pledge1percent.org/

Tell us what you think of Nice Work!

You could:

1. Write a review on iTunes. https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2
2. Tweet us using the hashtag #NiceWork and mention @billcush. 

Thanks for listening to the show.

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Matthew Denny, UX Designer, Problem Solver, Transformation Advocate, and Bureaucracy Slayer. He also works for NAVAIR, which is part of the U.S. Navy. Matthew describes a hands-on course about DevOps that he took at Summit that seemed to us as highly valuable.    Learn more about Matthew:   On Linkedin: https://www.linkedin.com/in/matthew-denny/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to Pawel Mazur and Jacek Wizmur-Szymczak from Spartez. This is an entertaining and educational look into the Spartez culture, and afterwards you will understand how seriously they take being customer-focused.    Learn more about Spartez, Jacek, and Pawel:

• Spartez: https://spartez.com/
• Chat for Jira Service Desk: https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-desk?hosting=server&tab=overview
• Jacek Wizmur-Szymczak on Linkedin: https://www.linkedin.com/in/jacekwizmurszymczak/
• Pawel Mazur: https://www.linkedin.com/in/paweł-mazur-906638124/

 

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things.    In this episode, we talked to:

• Adam Saint-Prix, Senior Manager, Technical Account Management
• Bhushan Nagaraj, Principal Technical Account Manager
• Kathryn Grier, Technical Account Manager
• Archana Menon, Technical Account Manager

We learned about the Technical Account Manager (TAM) role at Atlassian, how they lead customers to achieve outcomes, and then we debated whether to focus on process or outcomes.   Learn more about Atlassian TAMs: https://www.atlassian.com/enterprise/tam   Learn more about the TAMs we talked to: 

• Adam Saint-Prix, Senior Manager, Technical Account Management
  • https://www.linkedin.com/in/adamx/
• Bhushan Nagaraj, Principal Technical Account Manager
  • https://www.linkedin.com/in/bhushan154/
• Kathryn Grier, Technical Account Manager
  • https://www.linkedin.com/in/kathryngrier/
• Archana Menon, Technical Account Manager
  • https://www.linkedin.com/in/armenon/