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006: Have Richer Conversations Using Neuroscience
Have Richer Conversations Using Neuroscience with Dr. Richard Glaser
You’ve definitely heard of Emotional Intelligence, but have you heard of Conversational Intelligence®?
Join Coach Elix and Dr. Richard Glaser on this episode to get the introduction you need.
Dr. Richard’s late wife Judith Glaser coined the term Conversational Intelligence® and was a pioneer in the field. Dr. Richard Glaser is the founder of CreatingWe, a 41 year old consulting and coaching company that works with CEOs to reshape corporate conversations.
Mastering Conversational Intelligence® is key to transforming your conversations from fear-based to trust based. Tune in to understand the neuroscience behind how you feel in conversations and how you can use this new understanding to have better conversations.
“The brain does not speak French or English, it speaks neuroscience” - Judith Glaser
Timestamps:
07:52 What is Conversational Intelligence®?
13:18 Who is Dr. Richard Glaser?
15:39 If you've never heard of Conversational Intelligence®, this is what you need to know
20:25 A simple technique you can use to make your next difficult conversation easier
24:10 Three levels of conversation (which one do you engage in most?)
30:42 How Burberry put itself on the map using richer conversations
35:33 Moving beyond polarized political conversations
38:28 How do we listen to people without judging them?
44:05 What can corporations do to change biases?
47:00 What is moving from "I" to "We" thinking and why you must do it
51:00 How to connect with Dr. Richard Glaser
Key Takeaways:
Conversational Intelligence® is learning how to shift from fear-based conversations to trust based conversations.
Conversational Intelligence® is very powerful because it has a strong scientific foundation. It is based on anthropology and neuroscience.
When questioning your biases, sit back and ask yourself, “how did I get to that belief system?”
There are three levels of conversations: Level 1 is sharing information; Level 2 is advocating for what you believe (make sure not to prophesize your beliefs); and Level 3 is asking questions that open up a dialogue (builds trust, makes you feel you are listened to and creates safe space for innovation and creativity)
Double-clicking is a useful technique to help you overcome difficulty in conversations. It is asking questions such as, “can you tell me more about that?” Essentially, it revolves around asking questions you don't have answers to so you can understand where somebody else is coming from.
Diffusing tensions in conversations through asking questions helps you understand the person you are talking to. By moving closer into their space, you are able to make the conversation more positive.
When you understand how chemicals affect your brain in conversations, you can fight imbalances and shift from having fear-based conversations to trust-based conversations.
This is what happens in your brain when you feel attacked in a conversation:
“Amygdala Hijack is what people go through when they are attacked. You can be attacked in many ways, not just physically. You can be attacked by being ignored, you can be attacked by being insulted, and so on. You get the same reaction, you get that cortisol level that rises up, and it makes you react in a way that you might not want to react in.” - Dr. Richard Glaser, Ph.D.
Had you heard of Conversational Intelligence® before? What techniques do you use to have calmer and more productive conversations? How will you use your new knowledge about Conversational Intelligence® to regulate your future conversations?
CONNECT with Dr. Richard Glaser:
LinkedIn:
https://www.linkedin.com/in/richard-d-glaser-09a2102a/
The CreatingWE® Institute website:
https://creatingwe.com/
Email:
Buy the book Changing Conversations for a Changing World here: https://www.amazon.ca/Changing-Conversations-World-European-Collective/dp/1735358525
If you found value in this episode, please leave a 5-star review so we can continue inspiring you!
Get a G.R.I.P. with Coach Elix airs live on WARA 1320AM out of Attleboro, MA every Friday at 1 p.m. Eastern. To listen live or be a caller, stream the show from anywhere in the world by visiting www.wararadio.com.
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By Elix Cintron
5
11 ratings
Have Richer Conversations Using Neuroscience with Dr. Richard Glaser
You’ve definitely heard of Emotional Intelligence, but have you heard of Conversational Intelligence®?
Join Coach Elix and Dr. Richard Glaser on this episode to get the introduction you need.
Dr. Richard’s late wife Judith Glaser coined the term Conversational Intelligence® and was a pioneer in the field. Dr. Richard Glaser is the founder of CreatingWe, a 41 year old consulting and coaching company that works with CEOs to reshape corporate conversations.
Mastering Conversational Intelligence® is key to transforming your conversations from fear-based to trust based. Tune in to understand the neuroscience behind how you feel in conversations and how you can use this new understanding to have better conversations.
“The brain does not speak French or English, it speaks neuroscience” - Judith Glaser
Timestamps:
07:52 What is Conversational Intelligence®?
13:18 Who is Dr. Richard Glaser?
15:39 If you've never heard of Conversational Intelligence®, this is what you need to know
20:25 A simple technique you can use to make your next difficult conversation easier
24:10 Three levels of conversation (which one do you engage in most?)
30:42 How Burberry put itself on the map using richer conversations
35:33 Moving beyond polarized political conversations
38:28 How do we listen to people without judging them?
44:05 What can corporations do to change biases?
47:00 What is moving from "I" to "We" thinking and why you must do it
51:00 How to connect with Dr. Richard Glaser
Key Takeaways:
Conversational Intelligence® is learning how to shift from fear-based conversations to trust based conversations.
Conversational Intelligence® is very powerful because it has a strong scientific foundation. It is based on anthropology and neuroscience.
When questioning your biases, sit back and ask yourself, “how did I get to that belief system?”
There are three levels of conversations: Level 1 is sharing information; Level 2 is advocating for what you believe (make sure not to prophesize your beliefs); and Level 3 is asking questions that open up a dialogue (builds trust, makes you feel you are listened to and creates safe space for innovation and creativity)
Double-clicking is a useful technique to help you overcome difficulty in conversations. It is asking questions such as, “can you tell me more about that?” Essentially, it revolves around asking questions you don't have answers to so you can understand where somebody else is coming from.
Diffusing tensions in conversations through asking questions helps you understand the person you are talking to. By moving closer into their space, you are able to make the conversation more positive.
When you understand how chemicals affect your brain in conversations, you can fight imbalances and shift from having fear-based conversations to trust-based conversations.
This is what happens in your brain when you feel attacked in a conversation:
“Amygdala Hijack is what people go through when they are attacked. You can be attacked in many ways, not just physically. You can be attacked by being ignored, you can be attacked by being insulted, and so on. You get the same reaction, you get that cortisol level that rises up, and it makes you react in a way that you might not want to react in.” - Dr. Richard Glaser, Ph.D.
Had you heard of Conversational Intelligence® before? What techniques do you use to have calmer and more productive conversations? How will you use your new knowledge about Conversational Intelligence® to regulate your future conversations?
CONNECT with Dr. Richard Glaser:
LinkedIn:
https://www.linkedin.com/in/richard-d-glaser-09a2102a/
The CreatingWE® Institute website:
https://creatingwe.com/
Email:
Buy the book Changing Conversations for a Changing World here: https://www.amazon.ca/Changing-Conversations-World-European-Collective/dp/1735358525
If you found value in this episode, please leave a 5-star review so we can continue inspiring you!
Get a G.R.I.P. with Coach Elix airs live on WARA 1320AM out of Attleboro, MA every Friday at 1 p.m. Eastern. To listen live or be a caller, stream the show from anywhere in the world by visiting www.wararadio.com.