Focus can multiply the impact of an organization’s efforts. However, distractions divide and diffuse impact. One of the greatest sources of distractions in most small businesses is us — the leaders. It’s in our nature to see all of the things that can be improved and all of the trends we need to capitalize on, but it’s on us to keep our team focused on the main thing. Luckily, there are strategies that allow us to explore the possibilities without derailing our team. 

In this episode, we’ll be learning how and when to prototype and pilot new ideas before we launch them, and we’ll be joined by David Farmer, the Vice President of Restaurant Experience at Chick-fil-A — the third-largest restaurant chain in America.

Welcome to episode seven of One Next Step.

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