Curious about the challenges of franchising and the communication expectations across multiple generations, from baby boomers to Gen Z, that  create a unified and hospitable environment?

 

In this conversation, Troy discusses with Josh Halpern, CEO of Big Chicken, the need for businesses to adapt to the evolving hospitality expectations of different generations, such as Gen Z's desire for collaboration and customization. 

 

Other topics covered in this episode include:

- Hospitality is crucial in the restaurant industry and applies to all levels of business.

- Franchising presents both challenges and opportunities.

- Finding franchisees who align with company values is important.

- Effective communication and collaboration are key in the franchising relationship.

- Listening to stakeholders is vital for long-term sustainability.

 

You can learn more about Josh Halpern on LinkedIn and follow him on  Instagram and Big Chicken on their website. 

 

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.