Customer complaints are not aimed at you (even if they may sound as if they are). They are usually a result of the customer experiencing something they were not expecting. Generally, the difficulty can be due to the failure of one small part of a much larger service or product. Remember – however you may feel, it’s never personal! Customers do not know you well enough for that. Generally, unhappy customers just want to be heard. Using the simple five-step LEARN model ensures that they are.

https://zydii.com

We are social! Follow us on

Twitter: https://twitter.com/ZydiiAfrica

Facebook: https://www.facebook.com/ZydiiAfrica/

Instagram: https://www.instagram.com/zydii_africa/