Today, we're honoured to have Jackie Wahome, a true customer service superstar, share her insights. With over 16 years in customer service, Jackie offers a unique perspective on its evolution. She'll take us through her journey, from the early days to the digital age, while also highlighting emerging trends that are reshaping customer care.

Join us as Jackie unveils her top tips and tricks for exceptional customer service. Whether you're new to the field or a seasoned pro, her actionable advice will elevate your game.

Don't miss this episode of "Beyond Hello: Adventures in Customer Care, Then and Now" for a blend of history, innovation, and practical wisdom from the remarkable Jackie Wahome.

Join us in this insightful podcast interview with Rosebella Abok, an award-winning Customer Experience professional with 14+ years of expertise. Discover how she revolutionized the African CX landscape, integrating technology and human-centred strategies to drive company-wide growth and customer obsession. Join us for this enlightening episode on customer experience, why it is different from customer service and how businesses "think" they are offering experience, where they fall short and where they can begin to create memorable experiences for their clients.

Your Passport to the Future of Work and Business! Get Ready to Dive Headfirst into the Mind-Boggling World of Artificial Intelligence. We're Talking Mind-Blowing Stuff that'll Blow Your Socks Off! Join us for Eye-Opening Conversations, Juicy Insights, and Unforgettable Stories that'll Have You Hooked. Whether You're an AI Newbie or a Tech Pro, This Podcast Is Your Personal Guide to Navigating the AI Revolution. Grab Your Popcorn, Sit Back, and Let's Embark on an Epic Journey Together!

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Businesses all over the world have been chasing the holy grail of increased sales figures. It's such a lucrative job that many people have built entire businesses out of advising businesses on how to increase their sales numbers. Despite all of this assistance, many businesses rarely see their sales value skyrocket. Businesses may go through several iterations, tweaking everything from their marketing strategy to their website, with varying degrees of success.

Website

Twitter

If you own a business, you probably spend a lot of time researching the most current social media marketing strategies. With good reason.

There are now 4.2 billion active social media users, nearly double the number just five years ago. These individuals spend an average of 2 hours and 25 minutes daily on social media.

Those nearly 2.5 hours present a fantastic opportunity for businesses to:

In this week's episode, victoria Kimani takes us through how and why social media is an underrated tool for growing sales in your business.

Peer-to-peer learning is one of the most important ways to accelerate employee development. It allows employees to learn in a non-judgmental and informal situation.

In this week's episode, we share audio from a recent webinar, where we show you how to simply convert your internal knowledge into digital training to improve team performance and practices.

More than perhaps any other role we play as adults, parenting causes us to second guess ourselves. We question our competence, our worth, our decisions, and even our sanity! What you have believed about Discipline will determine whether or not you will remain in the same cycles of yelling, nagging, repeating, reminding and bam! back to yelling

Being a digital enterprise, or a company that uses technology to continuously evolve all parts of its business models (what it offers, how it interacts with consumers, and how it works), is what Deloitte defines as "digital transformation." Your company should evolve along with technology.

At this stage, it is less about organizations wanting to transition and more about deciding how to transform. In this week's episode, we are joined by Edgar Andagalu, a Digital Financial Services (DFS) expert with over twelve years of work experience in helping companies embrace this new evolution.

Language Deprivation in Deaf children occurs when there is zero or little regular exposure to sign language from birth and within the formative period of language development when the brain has plasticity (0-5 years). Globally, only 2% of Deaf children receive education in sign language (WFD 2017).  This results in a lack of brain stimulation leading to the shrinking of the brain,the ripple effects of this include poor education, health, and livelihoods outcomes

With the global shift towards remote work and adoption of digital, quite a number of businesses have either explored or already gotten onto Learning Management Systems or Learning Experience Platforms, but the biggest challenge?  Converting their internal knowledge and training materials into engaging and relatable digital training… So what can companies/businesses do to leverage internal knowledge and get the necessary training into the hands of learners in this new, primarily digital work environment?