In this episode of RB Radio, hosts Frank and Trudy are joined by David Ridgway, General Manager of Franchising at Quest Apartment Hotels, to explore one of the most successful franchise models in the accommodation industry.

Often described as the “McDonald’s of hotels,” Quest has spent nearly four decades refining a business format franchise that delivers consistency, community engagement, and solid investor returns. With 96% of its properties franchised, Quest stands out as a trusted pathway for those wanting to run their own high-performing hotel business.

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This episode dives deep into what makes the Quest model so successful, from onboarding and training to corporate support and real-time guest data that fuels continuous improvement.

Key insights include:

Why Quest is thriving and setting record sales

What makes a high-performing Quest franchisee (and who it’s not for)

How their franchisee training and support model sets them apart

The process of buying into a Quest business—and why the standards are high

How guest experience data shapes decision-making at every level

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Follow Quest Apartment Hotels: https://www.questapartments.com.au

Timestamps:

[00:00:00] Intro.

[00:00:07] Franchise model in accommodation industry.

[00:04:06] Franchise model advantages.

[00:08:16] Network strength.

[00:10:08] Mutual respect in business dynamics.

[00:14:41] Franchisee success and support.

[00:17:06] Corporate vs. Leisure Customers.

[00:19:00] Personalised hotel experiences.

[00:24:08] Ideal franchisee characteristics.

[00:27:01] Franchise selection process explained.

[00:28:19] Franchisee training and support.