Looking to buy your next hotel, motel, caravan park, or management rights?

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this episode of Resort Brokers Radio, host Trudy welcomes John from Mandala Hotels and Resorts, who previously worked with Asset Solutions. John discusses the dynamics of the accommodation industry, focusing on the unique opportunities available in purchasing properties at a fraction of their replacement cost, particularly those built in the 60s, 70s, and 80s. He addresses the misconceptions around leasehold properties, emphasizing that the right risks can lead to significant financial returns.

Follow Resort Brokers:

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https://www.facebook.com/ResortBrokersAustralia

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Timestamps:

00:00:00 - Introduction

00:01:00 - Guest Introduction

00:01:46 - Mandala Hotels and Resorts Overview

00:02:22 - Defining Smaller Properties

00:03:39 - Regional Expertise and Property Size

00:04:01 - Investment Strategy and Fund Structure

00:05:05 - Leasehold vs. Owner-Operator Risks

00:06:54 - Market Changes and COVID Impact

00:08:21 - Replacement Costs and Economic Viability

00:10:07 - Current Market Trends in Domestic Tourism

00:10:28 - Repositioning Properties for Value

00:11:55 - Cross-Pollination of Customer Bases

00:13:30 - Understanding Customer Preferences

00:14:36 - Research and Data Utilization

00:16:41 - Property Inspections and Historical Knowledge

00:19:52 - Market Competition and Strategy

00:21:55 - Overview of Investment Funds

00:24:13 - Returns and Investor Satisfaction

Looking to buy your next hotel, motel, caravan park, or management rights?

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this exciting episode of RB Radio, hosts Frank and returning guest Winston, and co-host Chenoa delve into the complexities of the accommodation industry. They discuss key financial aspects, including the importance of understanding payroll and the clarity needed when signing contracts, especially concerning the calculation of key values. The episode emphasizes protective mechanisms like clawback and clawforward, highlighting their significance from both purchaser and owner perspectives. Listeners will gain insights into market trends, expert predictions, and personal success stories within the world of hotels, motels, caravan parks, and management rights.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:02:14 - Deep Dive into Management Rights Deals

00:03:01 - The Art of the Deal

00:03:43 - Understanding Clawback and Clawforward

00:05:44 - Importance of Financial Operations

00:11:46 - Transparency in Payroll and P&L

00:17:18 - The Role of Trust Accounts

00:20:40 - Navigating Due Diligence

00:30:01 - Engaging with Body Corporate

Looking to buy your next hotel, motel, caravan park, or management rights?

Work with the brokers who meet with Australia’s leading operators every week. Explore exclusive listings and deals backed by decades of on-the-ground experience: https://www.resortbrokers.com.au/

In this episode of RB Radio, hosts Frank Matus and Trudy Crooks dive into the dynamic world of the accommodation industry, discussing the critical role brokers play in connecting buyers and sellers. They emphasize the importance of understanding hotel operations during the buying phase and the need for thorough financial analysis, including wages in profit and loss statements. The conversation also touches on the transition from corporate environments to managing businesses in the accommodation sector, offering valuable insights and advice for those considering this career move.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:03:35 - Winston's Journey from Corporate to Management Rights

00:04:10 - Catalyst for Change: Family and Career Decisions

00:06:19 - Transitioning to Management Rights

00:09:21 - The Importance of Support and Guidance

00:11:09 - First Acquisitions: Seaview and Breeze

00:12:55 - Operational Efficiencies in Management Rights

00:18:10 - Understanding Payroll and P&Ls

00:20:16 - Strategic Planning for Acquisitions

00:22:58 - Expanding to Noosa: Rise and Cocoa

00:30:04 - Latest Acquisition: Sovereign on the Gold Coast

00:31:43 - Future Opportunities in Brisbane Market

If you're looking to bring expertise, high-quality networks, and four decades of experience to your next deal, contact us: https://www.resortbrokers.com.au/contact/contact-us/

In this episode of RB Radio, hosts Frank and Trudy, together with Trent Pevy, explore one of the most critical foundations of the accommodation industry: the lease. From motels and hotels to caravan parks, the landlord-tenant relationship underpins every successful investment, and getting it right is essential.

Drawing on years of experience and fresh insights from Trudy’s recent travels across the country, the duo and Trent unpack how a clear, well-structured maintenance and repair schedule can make or break property performance. Whether you’re a seasoned operator or just starting out, this episode offers a practical lens into what keeps accommodation businesses running smoothly behind the scenes.

Key insights include:

Why strong leases are the backbone of profitable accommodation ventures

The role of maintenance schedules in preserving value and preventing disputes

How to foster productive landlord-tenant relationships

Real-life examples from operators across Australia

What investors need to know before signing on the dotted line

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:02:22 - The Evolution of Leasing in Australia

00:04:13 - The Value of Leasehold Investments

00:05:32 - The Role of Specialists in Leasing

00:06:41 - Understanding the Landlord-Tenant Relationship

00:08:57 - The Importance of Informed Investments

00:10:23 - Specialization in the Accommodation Industry

00:12:06 - Lease Tenure and Business Stability

00:14:15 - Market Reviews and Their Implications

00:18:01 - Balancing Interests in Lease Agreements

00:20:21 - Negotiating Lease Terms

00:21:59 - Average Lease Tenure Insights

00:24:16 - Types of Landlords and Their Impact

00:27:07 - Understanding Bonds and Bank Guarantees

In this episode of RB Radio, hosts Frank and Trudy are joined by David Ridgway, General Manager of Franchising at Quest Apartment Hotels, to explore one of the most successful franchise models in the accommodation industry.

Often described as the “McDonald’s of hotels,” Quest has spent nearly four decades refining a business format franchise that delivers consistency, community engagement, and solid investor returns. With 96% of its properties franchised, Quest stands out as a trusted pathway for those wanting to run their own high-performing hotel business.

If you're looking to bring expertise, high-quality networks, and four decades of experience to your next deal, contact us: https://www.resortbrokers.com.au/contact/contact-us/

This episode dives deep into what makes the Quest model so successful, from onboarding and training to corporate support and real-time guest data that fuels continuous improvement.

Key insights include:

Why Quest is thriving and setting record sales

What makes a high-performing Quest franchisee (and who it’s not for)

How their franchisee training and support model sets them apart

The process of buying into a Quest business—and why the standards are high

How guest experience data shapes decision-making at every level

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Quest Apartment Hotels: https://www.questapartments.com.au

Timestamps:

[00:00:00] Intro.

[00:00:07] Franchise model in accommodation industry.

[00:04:06] Franchise model advantages.

[00:08:16] Network strength.

[00:10:08] Mutual respect in business dynamics.

[00:14:41] Franchisee success and support.

[00:17:06] Corporate vs. Leisure Customers.

[00:19:00] Personalised hotel experiences.

[00:24:08] Ideal franchisee characteristics.

[00:27:01] Franchise selection process explained.

[00:28:19] Franchisee training and support.

In this episode of RB Radio, host Frank and Alex are joined by special guest Sam Hodgetts, partner at McAdam Siemon Business Advisors. Together, they unpack the evolving challenges in Queensland’s accommodation sector, including the decline in high-density developments and the growing pressure of the housing shortage.

The conversation highlights why management rights are becoming more vital than ever and why every accommodation complex demands a hands-on, site-specific approach, not just a review of the numbers. Key insights include:

-Why high-density developments are slowing across Queensland

-The role of management rights in solving the housing shortage

-Why are no two complexes the same? Boots on the ground matter

-Common mistakes when relying solely on data to assess value

-Real-world lessons from experts in development, brokerage, and accounting

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Sam of McAdam Siemon:

https://www.instagram.com/hodgetts.sam/

Timestamps:

00:00:00 - Introduction

00:01:08 - Meet the Hosts and Special Guest

00:01:36 - Macadam Seaman's Experience in Management Rights

00:02:40 - Changes in the Management Rights Industry

00:04:14 - Current Trends and Future Predictions

00:08:08 - High-Density Living and Housing Shortage

00:09:56 - Developer Insights on High-Density Accommodation

00:10:43 - Challenges in the Current Development Market

00:11:04 - Preparing Figures for Sale in Management Rights

00:12:15 - Understanding Profit and Loss for Sale

00:13:42 - Verification Process Explained

00:15:27 - Navigating Differences in Financial Assessments

00:18:12 - The Importance of Industry Specialists

00:20:19 - Communication and Managing Expectations

00:23:09 - CPI and Its Impact on Income

00:25:08 - Final Thoughts on Preparation for Sale

In this episode of RB Radio, hosts Frank and co-host Alex dive into the exciting world of the accommodation industry, featuring Paul Grant and Cameron Wicking from Mike Phipps Finance. Together, they explore the growing trend of using finance brokers for securing both home loans and commercial financing, and why having access to multiple options and personalized service can make all the difference.

They discuss the critical importance of selecting not just the right bank, but the right representative to navigate the complexities of the industry and secure the best possible deal. Key insights include:

-The rise of finance brokers in securing both home and commercial financing

-Why having access to multiple banks and experts gives you more options and better deals

-The importance of building relationships with the right banker for long-term success

-How brokers can streamline the loan process and offer confidence to both buyers and sellers

-Why personalized service is essential in today’s lending environment

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Mike Phipps Finance:

https://www.instagram.com/mikephippsfinance/

Timestamps:

00:00:00 - Introduction

00:00:00 - Introduction to the Accommodation Industry

00:01:17 - Meet the Guests from Mike Phipps Finance

00:02:38 - Specialization in Accommodation Finance

00:03:03 - Benefits of Using a Finance Broker

00:04:36 - Advocacy and Cost of Broker Services

00:05:36 - The Evolution of Mortgage Broking

00:06:54 - Importance of Relationships in Finance

00:08:04 - Confidence for Buyers and Sellers

00:09:36 - The Role of Finance Brokers Beyond Transactions

00:10:05 - Annual Reviews and Bank Interactions

00:12:05 - Human Element in Banking Decisions

00:12:37 - Impact of the International Economy

00:13:38 - Interest Rates and Market Confidence

00:15:03 - Resilience of the Accommodation Industry

00:16:26 - Structural Changes in Banking

00:18:10 - Shifting Bank Policies and Risk Appetite

00:19:38 - Navigating Different Banks for Transactions

00:21:30 - The Value of Independent Brokers

00:22:13 - Interest Rate Trends and Market Dynamics

00:25:16 - Cyclical Nature of the Accommodation Market

00:27:21 - Advice for New Operators in the Industry

In this episode of RB Radio, hosts Frank and Alex welcome a special guest—John Mahoney, Founding Partner at Mahoney's Lawyers and a respected voice in the management rights industry.

Together, they explore the essential role of communication and relationship-building in the accommodation sector, offering practical insights on how operators can better serve both clients and communities.

From the shifting dynamics of hotels, motels, and caravan parks to the broader evolution of management rights, this conversation covers the trends, challenges, and opportunities shaping today's industry. You’ll also hear personal reflections and expert predictions from someone who's seen it all.

Key insights include:

-Why building strong professional relationships is a long-term investment in success

-How the accommodation sector is evolving—and what that means for operators

-Legal perspectives on managing risk and maintaining value

-The role of clear communication in resolving complex challenges

-What experienced leaders have learned from decades in the field

Contact Mahoney's:

[email protected]

https://www.mahoneys.com.au/contact/

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:01:02 - 10 Fatal Mistakes in Advertising

00:01:13 - 404 Errors and Missed Opportunities

00:02:06 - The Importance of Targeting and Expertise

00:03:00 - Understanding Your Market and Messaging

00:04:33 - The Call to Action: Clarity is Key

00:05:56 - Creative Elements: Avoiding Cheesy Stock Images

00:06:59 - The Buyer’s Perspective: It’s Not About You

00:07:42 - Testing and Measuring for Success

00:08:24 - Course Correction: Solving Roadblocks

In this episode of RB Radio, Frank Matus chats with two key leaders in the management rights industry, Alex Cook, Director of Resort Brokers and ARAMA, and Trevor Rawnsley, CEO of ARAMA (Australian Resident Accommodation Managers Association). Together, they unpack the very real, very personal side of management rights and why visibility, relationships, and service delivery are everything.

You’ll hear how strong communication, presence, and genuine care for your lot owners can be the difference between a thriving management rights business and a stagnant one. From regulatory updates to professional development in Queensland and New South Wales, this episode dives deep into what it takes to stay compliant, credible, and connected.

Key insights include:

Why being seen doing your job is just as important as doing it

The crucial role that caretaking agreements and committee relationships play in business value

How ARAMA advocates for operators through legislative change and education

What new entrants to the management rights industry need to know

The power of local marketing and community engagement

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow ARAMA:

https://www.linkedin.com/company/aramanational/

https://www.arama.com.au/

https://www.facebook.com/aramanational/

https://www.instagram.com/aramanational/

Timestamps:

00:00:00 - Introduction

00:00:37 – Overview of ARAMA's Role

00:00:56 – Current Legislative Changes

00:01:49 – Advocacy Role of ARAMA

00:02:35 – Understanding Management Rights

00:04:09 – Importance of Customer Relationships

00:05:39 – Visibility and Communication

00:06:05 – The People Business

00:08:29 – Value of Management Rights

00:09:46 – ARAMA's Support for Operators

00:10:40 – Legislative Advocacy Efforts

00:12:18 – Engagement with Government

00:14:12 – Importance of Advocacy

00:15:00 – Connection and Guidance for Managers

00:16:11 – Management Rights Induction Training

00:19:00 – Building Relationships with Specialists

00:20:27 – Education and Professional Development

00:22:00 – Compulsory Professional Development Launch

00:24:29 – Benefits of ARAMA Membership

In this episode, Frank, Trudy, and Josh dive deep into the ever-changing world of the accommodation industry! From the latest market trends to insider tips, we unpack how data-driven strategies, rising domestic tourism, and interest rates are shaping the future! Plus, get expert advice on what it takes to succeed in this booming sector.

Key insights include:

-The importance of understanding income sustainability for potential buyers

-The growing role of small businesses in the accommodation sector

-Expert predictions on market trends and the future of accommodation

-Personal success stories and lessons learned from industry professionals

-The impact of Resort Brokers' research on market analysis and predictions

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:00:56 - Celebrating 12 Episodes

00:01:26 - Introducing Josh Mangelson

00:01:48 - 40 Years in the Accommodation Industry

00:02:32 - Evolution of the Business

00:02:43 - Growth in Management Rights

00:03:25 - Data-Driven Business Strategies

00:03:49 - The Importance of Data in Decision Making

00:04:51 - Data-Led Strategies at Resort Brokers

00:05:23 - Impact of COVID on Tourism Market

00:06:14 - Shift in Investment Trends

00:07:05 - Attracting Investment Groups

00:08:06 - Management Rights Report

00:09:14 - Changing Market Dynamics

00:10:18 - Trends in Property Turnover

00:11:07 - Predicting Market Trends

00:12:07 - Importance of Buying at the Right Time

00:13:31 - Financial Stress and Market Opportunities

00:14:25 - Impact of COVID on Business Decisions

00:15:36 - Key Wins and Transactions in 2024

00:16:45 - Demand and Yield Compression

00:18:02 - Shifts in Small Business Demand

00:18:14 - Rapid Market Changes

00:19:14 - Educating Clients on Market Trends

00:20:01 - Understanding Yields and Multiples