If you want to learn more about the accommodation sector, you can explore Quest Apartment Hotels: https://www.questapartments.com.au

In this episode, Trudy sits down with Mark O’Shea to unpack the realities of running multiple properties through Covid, navigating greenfield openings, managing landlord relationships, and building TKC, a charity that sends every donated dollar directly to families in need.

This episode covers:

◼️ How relationships with landlords, head office and staff carried them through Covid

◼️ What it takes to open and scale multiple Quest properties

◼️ Why TKC was built on a $100‑in, $100‑out promise

◼️ How their charity grew from backyard events to 1,000‑person galas

◼️ The emotional and operational load behind supporting families through cancer

Timestamps:

00:00:00 - Introduction

00:02:00 - Early Days with Quest and Resort Brokers

00:03:40 - Transitioning to New Properties

00:05:10 - Family Involvement in the Business

00:06:00 - Challenges of Opening During COVID

00:07:30 - Geelong Central and Its Opportunities

00:09:10 - The Impact of the Commonwealth Games

00:10:30 - Starting Team Kill Cancer (TKC)

00:12:30 - The Birth of TKC and Initial Fundraising

00:14:00 - Growth of TKC Events

00:15:30 - Corporate Sponsorship and Support

00:17:00 - Local Charities and Community Impact

00:19:00 - Expanding TKC Beyond Melbourne

00:20:30 - Challenges of Running a Charity

00:23:00 - Emotional Toll of Charity Work

00:25:00 - The Process of Helping Families

00:27:00 - Managing Roles Within TKC

00:29:00 - Importance of Clear Roles in Teamwork

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