In this episode of RB Radio, hosts Frank and Trudy are joined by special guest Craig Southee, Regional General Manager at CT Connections, as they delve into the dynamic world of the Australian accommodation industry, exploring its impressive $7 billion turnover across Australia and New Zealand. Together, they discuss the growing impact of artificial intelligence on corporate travel and how it’s transforming the guest experience by personalising services. They highlight the importance of understanding individual traveller needs, particularly for those who may not be tech-savvy, and explore how businesses can adapt to this new technology.

Key insights include:

-The significant $7 billion turnover of the accommodation industry in Australia and New Zealand

-How AI is personalising the corporate travel experience and enhancing guest satisfaction

-Addressing the needs of non-tech-savvy travellers in an increasingly digital world

-Adapting to the changing landscape of hotels, motels, and caravan parks

-The importance of understanding traveller preferences to stay ahead in a competitive market

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Craig:

linkedin.com/in/craig-southee-b01b4146

https://www.ctconnections.com.au/

Timestamps:

00:00:00 - Introduction

00:02:00 - Guest Introduction: Craig Southey

00:03:00 - Craig's Experience in Corporate Travel

00:04:00 - Understanding Corporate Travel

00:05:30 - Impact of COVID on Accommodation

00:06:30 - Booking Trends in Corporate Travel

00:08:00 - Role of Technology in Travel Management

00:09:30 - Importance of GDS for Accommodation Providers

00:11:00 - Getting on the GDS

00:12:30 - Value of Travel Management Companies

00:14:00 - Identifying Corporate Clients

00:16:00 - The Role of Personal Relationships

00:18:00 - AI in Corporate Travel

00:20:00 - Becoming a Preferred Supplier

00:22:00 - Using Procurement Tools

00:24:00 - Delivering Great Service

00:25:30 - The Importance of Compliance

00:27:00 - Hyper-Personalization in Hospitality

00:30:00 - Customer Information

In this episode of Resort Brokers Radio, hosts Frank and Trudy are joined by special guest Brendan Tutt as they dive deep into the accommodation industry. Together, they discuss everything from market trends to personal success stories, all while emphasising the importance of viewing the business through the lens of community and the human aspect. This is especially crucial when managing people’s homes within the accommodation sector. With over £40 million in transactions, the team highlights the critical role of maintaining a contractual schedule and how it helps guide operations. They also explore the dynamics between operators and Body Corporate committees, stressing the need for clear expectations in service delivery.

Key insights include:

- The importance of viewing the accommodation business through a community and human-centred lens

- The critical role of maintaining a contractual schedule in guiding operational efficiency

- Navigating the dynamics between operators and Body Corporate committees

- Strategies for managing expectations and ensuring high standards in service delivery

- Success stories from within the accommodation industry and lessons learned from over £40 million in transactions

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow TESSA Developments:

https://www.tessagroup.com.au/

https://www.linkedin.com/company/tessadevelopments/?originalSubdomain=au

https://www.instagram.com/tessa_group/

Timestamps:

00:00:00 - Introduction

00:00:37 - Welcome to RB Radio

00:01:10 - Introduction of Hosts and Set

00:01:38 - Guest Introduction: Brendan Tutte

00:02:19 - Brendan and Tim's Business Relationship

00:03:09 - Scale and Magnitude of Business Deals

00:04:02 - Brendan's Background and Business Evolution

00:05:12 - Working with Best Friends and Family

00:06:23 - Challenges and Benefits of Personal Relationships in Business

00:08:05 - Tim and Brendan's First Meeting

00:10:19 - Early Business Transactions and Settlements

00:11:14 - Industry Sophistication and Changes

00:13:06 - Focus on Service and People

00:14:14 - Hands-On Management and Staff Involvement

00:15:43 - Training and Education in the Industry

00:16:06 - Roles and Responsibilities in Management

00:17:39 - Changing Perceptions of Body Corporates

00:18:45 - Current Challenges in Complexes

00:20:13 - Understanding Client Demographics

00:21:16 - Operational Consistency and Learning

00:22:01 - Soft Skills and Community Building

00:23:05 - Evolving Interactions with Committees

00:24:20 - Innovations and Recurring Income Streams

00:25:32 - Expectations and Consistency in Service

00:26:45 - Importance of Contractual Schedules

00:28:02 - Development Cycle and Market Needs

00:29:43 - Affordability and Large-Scale Projects

00:31:13 - Regional Market Opportunities

00:33:03 - Wrap-Up

In this episode of RB Radio, hosts Frank, Trudy, and Josh are joined by a special guest, Dr Diaswati (Asti) Mardiasmo, Chief Economist at PRD Real Estate, to discuss the ongoing debates surrounding the funding and infrastructure of the Brisbane 2032 Olympics. They dive into the $7.1 billion Intergovernmental Agreement and question whether this expenditure is justified, given the pressing community needs like healthcare and education. The team also explores whether building new facilities is necessary when existing sporting arenas in locations such as the Sunshine Coast, Toowoomba, and Ipswich could be utilised.

Key insights include:

The $7.1 billion investment and whether it’s justified amidst other pressing needs like healthcare and education

Whether Brisbane needs a new stadium or can make use of existing sporting venues across South East Queensland

What the 100-Day Review means for the future of the Olympics in Brisbane and the importance of creating a lasting legacy

The divided public opinion surrounding the Olympics and its impact on the community, from job creation to housing affordability

Potential property market growth and investment opportunities in Brisbane as we approach 2032

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Dr Mardiasmo:

https://www.linkedin.com/in/dr-diaswati-asti-mardiasmo-78b4712/?originalSubdomain=au

Timestamps:

00:00:00 - Introduction

00:01:01 - Guest Introductions

00:02:02 - Asti's Background and Roles

00:03:13 - Understanding the 100-Day Review

00:05:17 - Value of the Review Process

00:06:36 - Concerns Over Economic Impact

00:08:15 - Infrastructure and Housing Issues

00:10:11 - Stadium Considerations

00:12:01 - Regional Benefits of the Olympics

00:14:54 - Legacy and Housing Initiatives

00:17:02 - Post-Review Decision-Making

00:20:15 - Public Submissions and Community Input

00:22:00 - Economic Impact of the Olympics

00:24:43 - Comparative Budget Analysis

00:26:31 - Property Market Predictions

00:29:19 - Conclusion and Future Discussions

In this episode of RB Radio, hosts Frank and Trudy, together with guest Curtis Browning, dive into the often-overlooked world of management rights, a $9.4 billion industry. They explore the unique nature of management rights, where operators manage their own businesses while simultaneously serving the interests of lot owners.

Key insights include:

• The people-centric nature of the management rights business and the importance of building strong relationships
• How financial pressures and inflation are shaping the industry and leading to more scrutiny from investment owners
• Why support in property management is crucial for those considering a transition into management rights
• Practical advice for navigating the responsibilities outlined in management rights contracts

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Curtis:

https://www.instagram.com/investeps_property/

https://www.linkedin.com/in/curtis-browning-97940b68/?originalSubdomain=au

https://www.investepsproperty.com/

Timestamps:

00:00:00 - Introduction

00:00:44 - Welcome to Checked In with Resort Brokers

00:01:19 - Introduction of Hosts and Guest

00:02:07 - Curtis Browning's Rugby Career

00:03:23 - Transition from Rugby to Property Business

00:04:14 - Challenges of Transitioning from Sports to Business

00:05:17 - Building Relationships in Professional Sports

00:06:00 - Transferable Skills from Sports to Business

00:06:43 - Team Dynamics in Management Rights

00:07:04 - Migration to Accommodation Industry

00:07:42 - Curtis's Interest in Real Estate

00:08:06 - Discovering Management Rights

00:09:01 - First Management Rights Purchase

In this episode of RB Radio, hosts Frank and Trudy welcome special guest Irfan Kureshi from Infinite Finance Solutions. They delve into the intricacies of the motel industry, discussing how Irfan got into the motel game and the financial advantages it offers, such as free living and strong cash flow supported by banks. Irfan emphasizes the importance of operational integrity in the motoring industry, highlighting the minimal stock risk compared to other sectors like petrol stations. The conversation also touches on the broader Australian accommodation landscape, including market trends, expert predictions, and personal stories from the industry.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Irfan:

https://www.linkedin.com/in/irfan-kureshi-jp-0a56a44b/

Timestamps:

00:00:00 - Introduction

00:01:30 - Introducing Irfan Kureshi

00:02:00 - Client Overview

00:03:00 - Comparing Industries

00:04:00 - Motel Investment Appeal

00:05:00 - Understanding Profitability

00:06:00 - Bank Financing Insights

00:08:00 - LVR and Client Profiles

00:10:00 - Banking Relationships

In this episode, Frank and Trudy, Managing Director of Resort Brokers, are joined by Tim Crooks, Director of New Developments, to explore the ever-changing management rights industry in Australia. Together, they delve into the intricacies of off-the-plan management rights, their growth since the 2012 apartment boom, and how these developments have reshaped the Australian accommodation landscape.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Tim:

https://www.instagram.com/timcrooks_/

Work with Tim:

https://www.resortbrokers.com.au/

Timestamps:

00:00:00 - Introduction

00:02:05 - Evolution of the Off-the-Plan Management Rights Sector

00:04:42 - Educating Developers and Improving Agreements

00:06:45 - The Role of On-Site Managers and Community Dynamics

00:09:51 - Advice to Developers and Market Differences

00:13:55 - The Power of Personalized Communication

00:18:01 - Innovative Projects and Developer Collaboration

00:21:09 - The Role of Efficient Design in Modern Developments

00:24:38 - Future Predictions and Market Trends

00:29:10 - Key Projects and Achievements

00:32:36 - Expansion into Southern States

In this episode, we introduce Professor Connie Susilawati and Josh Mangleson, who share their insights into Queensland's infrastructure and accommodation market. They discuss the impressive $100 billion infrastructure pipeline in Queensland and its potential impact on the industry, including the exciting possibility of high-speed rail.

The episode also highlights how Average Daily Rates (ADR) have plateaued compared to 18 months ago, while limited supply may help maintain occupancy levels and profitability. The conversation delves into the future of property prices, suggesting that while growth may slow, the market will continue to evolve.

As Season Two begins, this episode promises fresh perspectives on market trends, expert forecasts, and the compelling stories that shape Australia’s accommodation landscape. Tune in for an in-depth exploration of hotels, motels, caravan parks, and more!

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Connie:

https://www.linkedin.com/in/connie-susilawati-74210b52/

Timestamps:

00:00:00 - Introduction

00:06:32 - Inflation and Its Impact

00:10:07 - Understanding Inflation

00:14:52 - Wage Growth and Inflation

00:22:24 - Future of Property Prices

00:24:02 - Historical Context of Interest Rates

00:27:00 - Infrastructure and Economic Growth

00:30:53 - Accommodation Market Trends

Explore the intricate world of the Australian accommodation industry with Frank and Trudy on RB Radio. In this episode, they delve into the complexities of management rights businesses and community title schemes. Special guests Kelley Rigby from Let's Prebuild and Rigby Property Group, along with Alex Cook from Resort Brokers and Orama, share insights on industry trends and challenges. Tune in to unravel the stories behind hotels, motels, caravan parks, and more in this ever-evolving landscape of the accommodation industry.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Follow Kelley:

https://www.instagram.com/kelley.louise.rigby/

https://www.facebook.com/kelley.falcke.1/

https://lettsgroup.com.au/

Timestamps:

00:00:00 - Introduction

00:01:36 - Kelley Rigby's Journey in the Management Rights Industry

00:06:48 - The Role of Onsite Managers in Strata Communities

00:14:33 - Impact of Market Trends on Management Rights

00:20:09 - Educating Owners and Managers

00:27:54 - Collaborative Industry Practices

00:31:02 - Business-Only Management Rights

00:32:23 - Resilience of the Management Rights Industry

Join Frank and Trudy on RB Radio as they delve into the world of Australian accommodation industry. In this episode, they are joined by Georgina Bishop, a seasoned professional who recently sold her management rights in Newstead. Georgina shares her insights and experiences from managing her business for 13 years as a single mom. Tune in for expert predictions, market trends, and personal stories that make up the fabric of the accommodation industry.

Follow Resort Brokers:

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau

Timestamps:

00:00:00 - Introduction

00:05:17 - Flexibility and Work-Life Balance in Management Rights

00:06:14 - Importance of Processes and Tools

00:13:24 - Adding Another Property: Lush

00:16:27 - Changes in Body Corporate Dynamics

00:20:19 - Visibility and Availability in the Complex

00:24:28 - Importance of Pre-Planning for Business Transfer

00:32:47 - Challenges and Realities of the Industry

Join Frank and Trudy on RB Radio as they delve into the Australian accommodation industry. In this episode, they sit down with Trudy's father, Ian Crooks, the Chairman of Resort Brokers, and his friend, Malcolm Hall-Brown, a developer with diverse expertise. Discover the evolution of property developments, the acceptance of the lease concept, and the importance of recognizing multiple assets in the industry. Gain insights and pearls of wisdom for those navigating this dynamic field. Tune in to explore market trends, personal stories, and valuable lessons from these industry veterans.

Follow Resort Brokers: 

https://www.instagram.com/resortbrokers/

https://www.facebook.com/ResortBrokersAustralia 

https://www.youtube.com/@resortbrokersau

https://www.tiktok.com/@resortbrokersau 

Timestamps: 

00:00:00 - Introduction

00:01:35 - Background of Ian Crooks and Malcolm Hall-Brown

00:04:24 - Market Cycles and Economic Challenges

00:05:07 - Surviving Tough Economic Times

00:07:25 - Raby Bay Development Story

00:08:31 - Early Relationship Between Ian and Malcolm

00:15:09 - Early Days of Motel Leasing in Australia

00:25:29 - Advice for Industry Professionals

00:28:19 - Technology's Impact on the Industry