In this episode of The Disruptionist, Host Jess explores enhancing the customer journey by focusing on creating an omni-channel experience. She emphasizes the importance of sustainability in customer journeys and how ESG (environmental sustainability and governance) plays a crucial role.

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Timestamps

00:00:00 - Introduction

00:00:32 - Welcome to The Disruptionist

00:00:53 - Enhancing the Customer Journey

00:01:04 - Omni-Channel Experience

00:02:08 - Importance of Personalization

00:03:02 - Case Study: Milk Run

00:04:27 - Sustainability and Ethics

00:06:12 - Understanding ESG for Small Businesses