After captaining a Washington D.C. Top 15 Mortgage Lending Company, Michael Parsons joined Apex Home Loans where he has served as Chairman since 2010. Michael formerly served on the Board of Governors for the Maryland Mortgage Bankers Association and currently serves on the Board of Governors for the Mortgage Bankers Association of Metropolitan Washington. Michael continuously applies his 20+ years of experience in mortgage banking and real estate to elevate the company’s productivity and profile to new heights.

In this episode Jason and Michael discuss:

• Going through a mortgage process shouldn’t be hard; it should be exciting. 
• The more information you share, the more you become the resource that people will search out.
• Coach by example: build a relationship with your coach and those you coach. 
• Use the NPS (Net Promoter Score) for evaluating experience and satisfaction to those you serve. 

Key Takeaways: 

• Make an effort to understand everyone’s why so you can treat your employees better. Employees who are happy at work and happy at home are also happy to help customers.
• Work from a place of abundance and share ideas. No scarcity mindsets!
• Own a problem or mistake and express remorse; determine the source of the problem, and resolve it so that it doesn’t happen to anyone else.

Connect with Michael Parsons:

Twitter: @mortgageitnow

LinkedIn: Michael Parsons

Facebook: Michael Parsons Apex Home Loans, Inc.

Website: ApexHomeLoans.com

Email: [email protected]

Phone: 301-440-3864

Connect with Steve and Jason:

LinkedIn: Jason or Steve

Website: Rewire, Inc.: Transformed Thinking 

Email: [email protected]

Show notes by Podcastologist: Kristen Braun

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.