Summary Josie Eastman, GM of Edencraft, shares insights into the company's journey since the Maher family purchased the legacy boat brand, the importance of community and family in their business model, and the innovative approaches they take in boat building. She discusses the significance of customer experiences, the challenges of being a woman in a male-dominated industry, and the impact of their events on customer relationships. Josie also reflects on her leadership style, the influence of her parents, and the balance between tradition and innovation in maintaining Edencraft's legacy. We also focus on the balance between luxury and functionality in boat design, the intricate process of bringing a new boat model to life, and the challenges faced during production. We talk about the importance of brand storytelling in connecting with customers, the innovations brought by CNC technology in manufacturing, and the future aspirations of Edencraft as they aim to expand their market presence and product range. Connect With Steve Govel Website | Instagram | Facebook | TikTok | YouTube | LinkedIn Connect with Josie Eastman Website | Instagram | Facebook | YouTube | LinkedIn Takeaways

• Edencraft's events foster a strong community among customers.
• Family values play a crucial role in Edencraft's business ethics.
• Edencraft prioritizes customer experience from the first inquiry to delivery.
• Innovation is balanced with respect for the brand's legacy.
• The design process involves extensive R&D and testing.
• Challenges in production can lead to unexpected learning experiences.
• Brand storytelling enhances customer connection and trust.
• CNC technology has revolutionised manufacturing accuracy.
• Future plans include expanding the product range and market.
• Leadership involves being authentic and empathetic.

Chapters 00:00 Building Community Through Events 03:09 The Journey of Edencraft 05:59 Recognition and Growth 08:59 Leadership and Team Dynamics 12:01 The Boat Building Process 15:02 Customer Experience and Connection 17:49 Family Influence on Business 20:49 Innovation vs. Tradition 24:07 Creating Lasting Relationships 27:06 The Launch of the 255 Formula 39:03 Bridging Luxury and Functionality in Boat Design 40:23 The Journey of Bringing a New Boat Model to Life 44:43 Challenges in Boat Production and Launch 46:33 The Importance of Brand Storytelling 49:31 Innovations in Boat Manufacturing with CNC Technology 55:27 Future Vision for Edencraft and Edencraft Creative 57:17 Expanding Horizons: International Ambitions and Partnerships 01:00:05 Personal Growth and Leadership Insights