Key Points Discussed:

• "...{This episode is for people who may not be interested in NVC or know people who are resistant because they  have] ideas about it being really prescribed and it not seeming or feeling natural "(0:11:9)
• "...how do you convert someone... You don't convert someone, you model and you give empathy and yes, sometimes the empathy can be too much, especially early on when people are learning it and it can sound very robotic or maybe people experience needing more authenticity with it. And what you do in those circumstances is silent empathy, because it's not even about what comes out of your mouth, this is not so much about what comes out of your mouth, as much as what goes through your mind first, you can give someone full silent empathy...  "(1:47)
• "You're saying silent empathy can be just as powerful as vocalizing empathy... " (6:36)
• "the OFNR, observations, feelings, needs, request template, it's like your training wheels on a bicycle.(8:06)
• "when you first learn Spanish and you're an English speaker, does it sound like cool and easy or is it clunky? It's clunky. This is a new language."  (10:13)

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