We’ve all been there. Waiting on hold for a long time. No responses on a contact form. Minimal interaction at the check out line. Customer service has degraded across every contact point in every industry and business. But from what others accept as “normal business practice,” you have the opportunity to care for your existing customers and create new ones. Customer service is your secret weapon to scaling your business.

In this episode, business owner and coach Dave Krygier, and entrepreneur and video producer Rachel Bastarache Bogan explore the ways small business owners can delight and care for customers, returning and new alike through thoughtful and intentional interactions at every level of contact.

RESOURCES:

Secrets of the Tiny Store: secretsofthetinystore.net 

Video Creation Help: renegadedigitalpost.com/videoforbusiness 

SHOW NOTES/TIMESTAMPS:

00:00 Episode Start and Introduction

01:11 The Downfall of Customer Service

06:01 Outsourcing and AI vs. Real Human Connections

09:53 The Simplicity of Customer Service

16:24 Utilizing Different Communication Technologie

19:00 Destroyed Opportunities Because Of Bad Customer Service

23:22 Creating Processes for Good Customer Service

26:51 Episode Close