How can sales help ensure a good client experience? What does customer experience mean to you?

The customer experience includes sales, marketing, customer service, operations, and product design. It’s part of the experience if it affects how a customer interacts with your brand in any manner, whether it’s before or after the purchase.

In this episode, Jeff Toister from Toister Performance Solutions and I, talk about his experiences in consulting in the contact center industry. We also talk about customer experience and satisfaction.

Learn more on how to get your customers happy and have that long-term relationship and trust with them.

Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

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Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com

Connect with Jeff on LinkedIn.Jeff‘s BioJeff Toister is an author, consultant, and trainer who helps organizations get obsessed with customers. Jeff has written four customer service books including The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises.Jeff’s LinksCustomer Service Tip of the Week (free weekly email): www.toistersolutions.com/tipsThe Guaranteed Customer Experience: www.guaranteedexperience.comLearn more about JeffShow less

[00:00:00]Jason: Hey, what’s going on everybody so glad that you’re joining us on the scalable call center sales podcast. I am excited about this guest, the person I have on the show. His name is Jeff Toister from Toister performance solutions.[00:00:13] He is focused on consulting. Contact center industry. And so Jeff has made a name for himself by being a consultant author trainer. That’s focusing on helping organizations become obsessed and be better at being obsessed with their customers. Uh, he has written four books, one of which his most recent one